Ellen Doheny
Galway
Summary
Energetic Waitress with 4 years of experience meeting customer demands by efficiently taking and serving orders and answering menu questions. Expertise managing over 6/7 tables at once with perfect accuracy and efficiency. Offering fantastic memorization abilities paired with first-rate people skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Dr Fiona Harney
Galway
2023.09 - Current
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Waitress Trainer
Lydon House
Galway
2020.12 - Current
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Calculated charges, issued table checks and collected payments from customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Bartender
The Ol'55
Galway
2020.02 - 2024.11
- Greeted customers and provided excellent customer service.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Neatly sliced and pitted fruit for garnishing drinks.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Upsold customers from shelf to premium brands to help boost sales.
Restaurant Hostess
Galway Races
Galway
2021.10 - 2023.10
- Assigned patrons to suitable tables according to server rotation.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Inspected dining and serving areas for cleanliness and proper setup.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Bachelor of Arts - Bachelors in Economics And Politics
University of Galway
Galway, Ireland2024-04
Skills
- Food Service
- Food Running
- Food Preparation
- Menu Memorization
- Suggestive Selling
Affiliations
- Dancing
- Gymnastics
- Running
Accomplishments
- health and safety training
- customer experience training
- food hygiene level 1
- allergen awareness
Certification
- delivered food to homeless shelters on christmas eve
- certificates can be shown upon request
References
References available upon request.
Timeline
Receptionist
Dr Fiona Harney
2023.09 - Current
Restaurant Hostess
Galway Races
2021.10 - 2023.10
Waitress Trainer
Lydon House
2020.12 - Current
Bartender
The Ol'55
2020.02 - 2024.11
Bachelor of Arts - Bachelors in Economics And Politics
University of Galway
- delivered food to homeless shelters on christmas eve
- certificates can be shown upon request
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