Elle Twomey
Dublin
Summary
Twenty six years of age with vast experience working in customer-facing roles with the ability to maintain an excellent standard of customer service in high pressure situations. I have a friendly and outgoing personality well suited to joining a pre-existing team environment, but also very able to work independently.
Overview
10
10
years of professional experience
Work History
Salon Assistant
The Society Salon
Rosebay
05.2024 - 10.2024
- Dealt with all client visits, responded to queries and bookings by phone and in person, set appointments, handled the calendar on our booking software, and completed sales on our POS system.
- Supported management in all aspects of customer service and ensured customer satisfaction by paying close attention to detail when listening to the customers' needs.
Food & Beverage Attendant
Rambutan Hotel
Townsville
01.2024 - 04.2024
- Greeted customers, handled bookings and provided information about the bar's menu.
- Operated cash registers and handled money transactions accurately, along with using the EFTPOS system, and managed opening and closing duties.
Special Needs Assistant
Our Lady of Victories Girls National School
Dublin
09.2021 - 09.2023
- Worked in tandem with teachers to implement behaviour management strategies to improve learning outcomes for students with disabilities.
- Worked 1:1 with children with additional needs.
Front of House Receptionist
Windsor MotorMall
Dublin
02.2020 - 07.2020
- Handled incoming calls and responded to customer issues to provide resolution.
- Pleasantly welcomed visitors and maintained front reception desk.
- Scheduled appointments and assisted with reservations.
- Kept office equipment functional and supplies well-stocked.
Salon Assistant/Receptionist
Tony Byrne Hairdressing
Drumcondra
06.2014 - 02.2020
- Dealt with all client visits and responded to customer inquiries by phone and in person.
- Scheduled appointments on our booking software and completed sales on our POS system.
- Updated customer information records and other services provided.
- Trained or supervised new assistants.
Education
Community Care Award - Special Needs Assistant
Liberties College
Dublin05-2019
Human Resource Management -
HR Certificate
National College Of Ireland05-2017
Skills
- Communication - written and verbal
- Conflict resolution
- Teamwork and collaboration
- Customer service
- Administration
- Organisation
- Microsoft Word, PowerPoint, Excel, Outlook
Timeline
Salon Assistant
The Society Salon
05.2024 - 10.2024
Food & Beverage Attendant
Rambutan Hotel
01.2024 - 04.2024
Special Needs Assistant
Our Lady of Victories Girls National School
09.2021 - 09.2023
Front of House Receptionist
Windsor MotorMall
02.2020 - 07.2020
Salon Assistant/Receptionist
Tony Byrne Hairdressing
06.2014 - 02.2020
Community Care Award - Special Needs Assistant
Liberties College
Human Resource Management -
HR Certificate
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