Ellamay Young
Ruan
Summary
Trustworthy, hardworking and reliable individual with good communication, organisational and IT skills. Ability to work on own initiative or as supportive team member. Versatile and learns new tasks/skills quickly.
Overview
5
5
years of professional experience
Work History
Problem Solver
Amazon
Dunfermline, United Kingdom
07.2022 - 02.2024
- Granted access to customer accounts and used information to identify and locate lost items/orders.
- Worked alongside the Advanced Detection team to identify attempted fraud and provide a resolution.
- Utilised problem-solving skills to reduce or eliminate unnecessary company expenses.
- Found mistakes on the website and contacted relevant sellers/amazon web team to have the site updated.
Process Guide
Amazon
Dunfermline, United Kingdom
11.2021 - 07.2022
- Provided safety, quality, and productivity training for associates working on the lines.
- Resolved conflicts and negotiated mutually beneficial agreements between associates and auditors.
- Responsible for giving out feedback to associates daily.
Auditor
Amazon
Dunfermline, United Kingdom
04.2020 - 11.2021
- Consistently arrived at work on time and ready to start immediately.
- Carried out thorough quality checks on items processed by other associates.
- Logged audit work, noted findings, and compiled evidence of misdeeds.
- Tested out new Process methods/UI's to ensure there were no issues before it was rolled out sitewide.
Customer Assistant
Tesco
Ennis, Ireland
02.2019 - 01.2020
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Handled cash and card payments with accuracy.
Education
High School Diploma -
Colaiste Muire
Ennis, Co. Clare06-2016
Some College (No Degree) - Digital Media
University of Limerick
LimerickSkills
- Order Fulfillment
- Quality Control
- Customer Service
- Material Handling
- Cash Handling
- Returns processing
Accomplishments
- Pope John Paul II Gold Medal Award - Parish and community work.
- Red belt in Tae Kwon-Do.
Timeline
Problem Solver
Amazon
07.2022 - 02.2024
Process Guide
Amazon
11.2021 - 07.2022
Auditor
Amazon
04.2020 - 11.2021
Customer Assistant
Tesco
02.2019 - 01.2020
High School Diploma -
Colaiste Muire
Some College (No Degree) - Digital Media
University of Limerick
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