ELLA KELLY
Drogheda
Summary
Proven track record in enhancing customer experience and streamlining stock management, notably at Tesco Ireland. Expert in product knowledge and customer service, demonstrated through effective stock replenishment and maintaining high cleanliness standards. Achieved significant improvements in operational efficiency and customer satisfaction, leveraging both interpersonal skills and meticulous attention to detail.
Overview
6
6
years of professional experience
Work History
General Assistant
Tesco Ireland
Drogheda
10.2024 - 01.2025
- Monitored stock levels and alerted management when supplies are running low or need replenishing.
- Handled incoming shipments and ensured that all items were properly tagged and priced before placing them on shelves or counters for sale.
- Provided information about products and services to customers.
- Collaborated with other staff members to ensure seamless operations within the store.
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- Maintained work area organization and cleanliness to uphold production levels and safety standards.
- Maintained knowledge of store layout to assist customers in locating products.
- Assisted in receiving, unpacking, and organizing new stock deliveries.
Floor Staff Member
Roosters Peri Peri
Swords
06.2023 - 08.2023
- Delivered reliable customer service with attention to detail even under high pressure.
- Helped to prepare and plate food orders for quick service.
- Warmly greeted customers and proactively reduced wait times.
- Helped customers obtain specialised help for refunds and exchanges.
- Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
Sales assistant
JD Sports
Drogheda
12.2022 - 12.2022
- Job role was stock replenishment and merchandising
- Serving customers and advising them , promoting specials
- Keeping store clean
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Provided service with a smile
Reception assistant
Dermatology Department SJH
06.2022 - 08.2022
- Scanned referrals onto electronic patient records
- Dealt with patients' queries when registering them for appointments
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service
Kiwi Sun Tanning Salon
01.2019 - 01.2020
- Worked at Kiwi Sun Tanning salon most evening times after school and during school holidays
- Attended to customers on daily basis in regards to advice on what product to choose and
- Also helped keep t salon in clean and safe environment and also regular stock counts.
Education
Junior Cert -
Ardgillan Community College
Balbriggan Skills
- Customer service
- Product knowledge
- Stock counting
- Promotions
References
References
Sandra Vickers Dermatology Dept SJH
Contact 01 - 415 1838
David Higgins Rooster Peri Peri
Contact 087 180 2215
Timeline
General Assistant
Tesco Ireland
10.2024 - 01.2025
Floor Staff Member
Roosters Peri Peri
06.2023 - 08.2023
Sales assistant
JD Sports
12.2022 - 12.2022
Reception assistant
Dermatology Department SJH
06.2022 - 08.2022
Kiwi Sun Tanning Salon
01.2019 - 01.2020
Junior Cert -
Ardgillan Community College
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