Ella Doherty
32 Silvergrove, Ballybeg, Ennis, Co.Clare
Summary
I am a reliable and outgoing person, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. I am willing to learn about specific product merchandising and payment processing. I am a dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
Work History
Shop Assistant at The Pro Shop in Lahinch GC
Lahinch Golf Club
04.2023 - 09.2023
- Played a role in welcoming both local patrons and visitors from around the globe at the golf course. I explained the history of the club to new visitors.
- Responsibilities included checking golfers in, settling green fees, assisting customers with purchases, opening, and closing the shop, and ensuring the tills were balanced at the end of the day. I also ensured the shop was presentable and performed cleaning duties at the end of the day or when needed.
- Aided the customers in any way I could, explaining the facilities available to them, giving advice about the local area and giving recommendations where needed.
- Helped with stocking and restocking shelves and I helped with online orders also.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Helped build customer loyalty and retention by delivering excellent shopping experiences.
Tills worker and Customer Service
Ryan's Centra
05.2022 - 09.2022
- Worked at the shop tills and assisted customers with their grocery purchases.
- Ensured the tills were balanced at the end of each day.
- Aided in maintaining the cleanliness of the shop floor and also helped move stock from the storeroom to the shop floor, contributing to a well-organized shop floor and customer-friendly environment.
- Followed instructions and procedures to complete assigned tasks.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
Waitressing/Customer service
The Gourmet Store
05.2021 - 09.2021
- Welcomed customers, took orders, and ensured the timely service of food.
- Collaborated with kitchen staff and helped maintain the smooth running of the shop.
- Took ownership of table setup and maintained a clean and inviting environment for guests.
- Assumed responsibility for the cash registers, managing transactions and ensuring the balancing of tills each evening.
- My knowledge of the café's offerings allowed me to address customer inquiries and provide recommendations, enhancing customer satisfaction.
Shadowing Healthcare Workers - Work Experience
Ennis General Hospital
- I had the invaluable opportunity to shadow doctors and nurses in various departments within the hospital, providing me with a comprehensive understanding of multiple specialties and roles.
- Aided in basic tasks under the supervision of staff such as taking ECGS, administrative work and helping in support groups.
- Shadowed doctors as they met with patients to discuss medical histories and current complaints.
- I was shown how to take and record patients' vital signs, documenting them in medical charts.
- Helped to clean and set up rooms in preparation for patient appointments. I also offered teas and coffees to those on shift.
Office assistant, General Administrative duties
Doherty Solicitors
06.2019 - 08.2019
- Played a role in the organization of the office environment, actively contributing to various administrative tasks.
- Assisted with document management through tasks such as shredding, photocopying, and filing.
- Aided in cleaning the office, to maintain the professional atmosphere for all team members.
- Helped manage daily data entry and kept clerical information accurate and up-to-date.
UCD Open Day Volunteer
UCD
- Volunteered at the UCD open day each year, representing the Elite Sports Scholars at the Ad Astra Academy and also the BHLS course.
- Spoke to potential scholars about my experience at UCD, the benefits of the Ad Astra programme and how to apply.
- Spoke about the BHLS course, the modules involved and why I would recommend it to those considering it.
- Used strong interpersonal communication skills to convey information to others.
- Represented the organization positively and professionally while providing potential students resources and information.
Education
BSc Biomedical Health And Life Sciences - Health Sciences
University College Dublin
Dublin, Ireland 09.2021 -
Leaving Certificate -
Limerick Tutorial College
09.2015 - 06.2024
Junior Certificate -
Colaiste Muire Ennis
09.2021 - 06.2024
Skills
Collaboration
Communication
Sociable
Organized
Punctual
Financially Responsible
Personal Information
- Date of Birth: 08/29/02
Additional Information
Interests/Achievements
Ad Astra UCD Elite Sports Scholar
UCD Entrance Scholar Award
Qualified Pool Lifeguard
Member of UCD cycling club
Timeline
Shop Assistant at The Pro Shop in Lahinch GC
Lahinch Golf Club
04.2023 - 09.2023
Tills worker and Customer Service
Ryan's Centra
05.2022 - 09.2022
BSc Biomedical Health And Life Sciences - Health Sciences
University College Dublin
09.2021 -
Junior Certificate -
Colaiste Muire Ennis
09.2021 - 06.2024
Waitressing/Customer service
The Gourmet Store
05.2021 - 09.2021
Office assistant, General Administrative duties
Doherty Solicitors
06.2019 - 08.2019
Leaving Certificate -
Limerick Tutorial College
09.2015 - 06.2024
Shadowing Healthcare Workers - Work Experience
Ennis General Hospital
UCD Open Day Volunteer
UCD