Ella Cosgriff

Coles Supermarket

06.2023 - Current

Maintained general knowledge of departments to help customers quickly locate products and merchandise.
Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
Worked in grocery to organise and recover shelves, put away returns, and clean spills and messes to maintain high standards throughout sales floor.
Developed strong relationships with regular customers.
Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
Assisted customers in finding products to meet their needs, enhancing shopping experience.
Handled cash transactions with accuracy, maintaining financial integrity at checkout.
Organised backroom supplies, improving efficiency in restocking efforts.
Trained new team members, ensuring they were well-prepared for their roles.
Overseeing self serve facilities.
Facing of products on store shelves to keep store clean and looking its best.
Worked in the online department including shopping for customers and taking out orders to their car.

Summary