Hotel Receptionist
The Connemara Lake Hotel
Galway, Ireland
05.2026 - Current
- Managed telephone enquiries, efficiently handling reservations, cancellations, and modifications to bookings.
- Welcomed guests warmly when entering hotel, registering arrival on booking systems.
- Handled reception phone calls to answer questions, resolve complaints and redirect calls.
- Prepared for guest arrival, directing housekeeping to ready rooms and add special welcoming touches.
- Processed guest payments for accommodation and services, maintaining accurate financial records.
- Took payments using card readers and POS machines.
- Listened to and actioned guest feedback.