Elizabeth Gazeta
Doora,Ireland
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction.
Proven ability to establish and maintain excellent communication and relationships with clients.
Adept in general accounting and finance transactions.
Dedicated to identifying customer needs and delivering effective solutions to all problems.
Excellent time management skills combined with a superior knowledge of the customer service industry.
Bilingual, hardworking, and ready to join my next team.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Self Employed
06.2016 - 03.2022
- In this period, I have worked as self employed in various fields, from housecleaning to residential painting, etc.
Customer Service Assistant
AutoEscola Seta
02.2015 - 05.2016
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Rent a Car Receptionist
Localiza Rent a Car
03.2014 - 01.2015
- Carried out basic day-to-day administrative tasks to support smooth-running company operations.
- Oversight of car movement and driving/delivering company vehicles as required.
- Conducting audits on rental vehicles to monitor quality of output from valeting team and reporting back to Branch Manager with results on a consistent basis.
- Checking in of returning vehicles and additional products/accessories (e.g., satnavs, Wi-Fi to go) and processing required paperwork for incoming customers.
- Assessing returning vehicles to account for any new damages and assist customers in processing any associated paperwork or transactions.
- Handling of paperwork and general administrative duties.
Administrative Assistant
Unicesumar
01.2013 - 12.2013
- Performed administrative tasks, filing, developing spreadsheets, faxing reports, photocopying and scanning documents for inter-departmental use.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Tagged, organised, and stored physical files.
- Helped staff with special projects by setting up schedules and organising resources.
- Maintained organised calendar covering team meetings, trips, and appointments.
- Translation of important documents and simultaneous translations in meetings via Skype - English / Portuguese.
Education
Graduate Certificate - Logistics
Unicesumar
Maringá, Paraná 01.2013 - 12.2014
Skills
- Communication Skills
- Fast Learner
- Effective Time Management
- Ability to Work Under Pressure
- Critical thinking and problem solving
- Ability to Work in a Team
Languages
English
Portuguese
Spanish
Custom
References available upon request
Timeline
Self Employed
06.2016 - 03.2022
Customer Service Assistant
AutoEscola Seta
02.2015 - 05.2016
Rent a Car Receptionist
Localiza Rent a Car
03.2014 - 01.2015
Administrative Assistant
Unicesumar
01.2013 - 12.2013
Graduate Certificate - Logistics
Unicesumar
01.2013 - 12.2014
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