Eliyas M M

• Delivered compassionate, person-centred care, promoting dignity and independence in daily activities.
• Assisted individuals with personal care tasks, including showering, dressing, grooming, and mobility support.
• Supported residents during mealtimes, ensuring dietary needs and preferences were respected.
• Maintained clean environments by adhering to infection control and health and safety procedures.
• Encouraged meaningful engagement through activities, appointments, and community outings.
• Documented changes in residents’ physical or emotional wellbeing for prompt reporting to Team Lead.
• Facilitated effective communication during handovers and team discussions to ensure accurate care documentation.
• Collaborated with colleagues to provide holistic care aligned with individual care plans.

Support on Incidents/Change requests/ Service requests and Problem management.
Handling incidents (P1/P2).
Monitoring the High priority tickets and acting accordingly.
Sending Communications / Notifications to End users informing them about the Critical incident and the impact and workaround.
Experience in Incident management, Change management and problem management. Incident SLA management – Keeping a track of all the open/active incidents and ensuring its closure within SLA.
Working on Problem Tickets. Ensuring that the technical teams find out the root cause of the problem ticket within the SLA and resolve the same.
Good knowledge of Incidents, Problems, Change, BAU related activities.
Driving the CAB and PIR calls with the Client
Co-ordinate with resolver Group and clean up all pending tickets based on SLA (service level agreement).
Attending daily review meetings, following up on the minutes on daily basis, and update to management on the progress related to project activities.

Led end user support operations at ESAF small finance bank, ensuring smooth IT functionality.
Oversaw daily operations to maintain high standards in service delivery.
Executed project planning and implementation to achieve strategic objectives.

Implemented BCAS biometric system at BIAL airport, enhancing security protocols.

Installed 1,000 CCTV cameras throughout BIAL campus for comprehensive surveillance.

• Conducted access control setup to fortify security measures.
• Managed installation of concessionary cameras for extensive monitoring coverage.
• Integrated UVSS, PIDS, and PA systems to improve public safety infrastructure.
• Assisted with VMS migration for advanced system performance.
• Transitioned ACS server to VMware, increasing operational efficiency.

Functioned as SPOC for physical security systems across BIAL Airport operations and projects.
Implemented installation and commissioning of CCTV systems by Siemens, Honeywell, Axis Bosch, and GE.
Led installation and commissioning of security access control systems.

Managed Flipkart physical security systems projects across India.

Oversaw physical security systems at Net Magic Data Centre, including CCTV and access control systems.

Installation, testing, and commissioning of physical security systems across Pan India

Installation and maintenance of access control systems, CCTV, X-ray, WTMD, ETD, PA & AV systems in Dubai International Airport

Installation, testing and commissioning, and maintenance of access control systems and CCTV systems across Wipro campus