ELIF NUR USTA
Dublin
Summary
Highly skilled Quality Assurance Analyst with significant experience in bug tracking and resolution. Strong understanding of diverse QA methodologies and tools, demonstrating capability to implement comprehensive testing strategies. Proven ability to work collaboratively with development teams to improve overall product quality and performance. Exceptional problem-solving skills leading to successful project completion within stringent deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Accenture Ltd.
Dublin
10.2023 - Current
- Performing analysis on quality trends and flagging quality-related risks to the project leadership, ensuring consistent quality measurements throughout the operation, and making improvements that drive individual and team results.
- Reviewing quality samples agreed upon by the client, providing feedback to analysts to follow approved guidelines, procedures, and processes in a consistent way, providing QA progress reports to Quality Lead, conducting QA evaluations per client requirements.
- Performed functional, system integration, regression, user acceptance testing.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
- Ensured proper version control protocols were followed throughout development cycle.
- Participated in daily scrum meetings providing status updates on projects assigned.
- Provided feedback on usability and suggest improvements to the product design teams.
- Maintained up-to-date knowledge of industry standards related to software testing best practices.
- Collaborated with developers to diagnose problems and devise solutions.
Content Moderator Specialist
Accenture Ltd.
Dublin
06.2022 - 10.2023
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Investigated complaints regarding inappropriate or offensive material.
- Reviewed content for compliance with internal policies and procedures.
- Ensured adherence to company guidelines while moderating online forums and social media sites.
- Monitored user-generated content for violations of community standards.
- Evaluated user reports regarding potential violations of terms of service.
- Analyzed data related to user engagement and behavior patterns across multiple platforms.
- Collaborated with other teams within the organization to address issues quickly.
- Assisted in developing strategies to improve the quality of user experience on the platform.
Customer Service Associate
Rocket Restaurants
Dublin
03.2018 - 06.2022
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Implemented innovative methods for streamlining the customer service process.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Sales Representative
KSG Catering
Dublin
06.2017 - 03.2018
- Developed and maintained relationships with key clients to ensure repeat business.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Researched competitors' products, prices, and sales techniques.
- Maintained accurate records of all sales and prospecting activities.
- Performed market research to identify potential sales opportunities.
- Organized client visits, presentations, product demonstrations and trade shows.
Sales Assistant
Spar Ireland
Dublin
01.2017 - 06.2017
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Managed cash register transactions accurately and efficiently.
- Informed customers about current promotions and discounts.
- Analyzed customer feedback data to identify areas of improvement within store's services.
- Processed special orders for out-of-stock items when necessary.
Education
Bachelor's Degree - Early Childhood Education
Blacksea Technical University
Trabzon, Turkey06-2017
Skills
- Quality Assurance
- Managing calendars
- Organizing meetings and events
- Handling confidential documents
- Communication
- Interpersonal skills
- Organizational skills
- Time-management skills
- Budget management
- Financial document handling
- Call Monitoring
- Report Analysis
- Technical Support
- Data Analysis
- Critical thinking abilities
- Mastery of quality processes
- Root Cause Analysis
- Quality Assurance Controls
- Virtualization
- Search Engine Optimization
Certification
- Business Administration
- Office Professional Certificate Program
- Certificate in Quality Assurance with Project
- Certificate in Validation Technologies with Project
- Certified Software Quality Analyst (CSQA) ...
- Certified Associate in Software Testing (CAST) ...
- CMSQ (Certified Manager of Software Quality) ...
Languages
Turkish
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Quality Assurance Analyst
Accenture Ltd.
10.2023 - Current
Content Moderator Specialist
Accenture Ltd.
06.2022 - 10.2023
Customer Service Associate
Rocket Restaurants
03.2018 - 06.2022
Sales Representative
KSG Catering
06.2017 - 03.2018
Sales Assistant
Spar Ireland
01.2017 - 06.2017
Bachelor's Degree - Early Childhood Education
Blacksea Technical University
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