Elga Holbrook

• Maintained accurate records of all visitations including attendance, duration, comments and any issues observed.
• Provided emotional support to parents and children during visits.
• Ensured safety of the child and parent by providing a safe environment for visits, monitoring interactions between them and intervening when necessary.
• Facilitated communication between parents with differing views on parenting styles or custody arrangements.
• Educated families on the importance of maintaining consistent contact between both parents if possible.
• Monitored visitation activities to ensure compliance with court orders, agency policies and procedures while observing family dynamics at play during visitations.
• Observed children's behaviour before, during and after visits in order to provide feedback to both parties involved.
• Collaborated closely with team members in order to ensure continuity of care for clients across multiple settings.
• Attended case conferences, court hearings, meetings with other professionals involved in client cases as required.
• Developed positive relationships with community partners such as social workers, lawyers. to facilitate access arrangements that meet the needs of each family.
• Participated in regular training sessions in order to stay up-to-date on best practices related to supervised access work.
• Prepared reports summarizing progress made by clients during supervision periods.
• Responded promptly and professionally to inquiries from external stakeholders such as legal representatives or government agencies regarding client cases.
• Established behavioral modification goals and assessed progress toward goals.
• Worked with care team to assess client needs and discuss collaborative treatment efforts.
• Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
• Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
• Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
• Interfaced with local court system, attending court proceedings and working directly with attorneys.

• Assisted clients with daily living activities, such as meal preparation, personal hygiene and accessing community services.
• Organized recreational activities for clients in order to promote social interaction and wellbeing.
• Conducted assessments of clients' needs, abilities and preferences.
• Acted as a point of contact between service users, families and external agencies.
• Monitored the progress of clients through regular reviews of care plans.
• Liaised with other professionals in order to coordinate effective care provision.
• Facilitated group sessions to help service users develop new skills or cope better with difficult situations.
• Maintained accurate records of client interactions and progress reports.
• Promoted independence by helping service users learn how to manage day-to-day tasks independently.
• Attended case conferences and meetings to discuss client's needs and outcomes.
• Provided advice, guidance and reassurance to clients who were struggling emotionally or socially.
• Encouraged clients to participate in meaningful activities that promoted self-esteem.
• Supported service users in developing coping strategies for managing challenging behaviour.
• Assessed risk factors associated with particular situations or behaviours.
• Identified potential areas for improvement within the organization's services.
• Responded promptly to emergency situations in a professional manner.
• Partnered with Social Workers to develop coping mechanisms and behavioral therapy methods.
• Maintained thorough case history records and wrote detailed reports.
• Implemented social service interventions to achieve treatment goals and address client needs.
• Facilitated individual and group therapy sessions to solve problems, set and achieve goals and improve communication skills.
• Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
• Developed workable solutions for recurring problems for individuals and families.
• Collaborated with multidisciplinary team of mental health case managers and disability workers.

I was duty manager for Bailebeag Creche, Newbury House since 2017. During this time I was responsible for the daily management of the creche. I upheld Tusla compliances and followed Siolta and Aistear standards to achieve maximum success for children, families and staff. I ensured all children's needs and education were catered for. I lead a great team of successful staff and often inviting students in for work experience. Health and safety guidelines and regulations were paramount in my daily routine. I assisted in the development of policies and procedures. Often designing children's individual policy and procedure to cater for their medical or clinical needs. Covid protocols was practiced. I created deep roots in families of the community. Partnerships with parents allowed me to fully get to know each individual child. I provided a home from home for all children. I led yearly Tusla inspections. The last one in 2020 was fully compliant. As the Designated liaison Person, I was accountable on ground of any child welfare concerns. I have filled my years with CPD courses. Always seeking relevant, current and updated information in many areas of early years development. With hard work and dedication, Bailebeag went from a one session of 15 children to up to 30 children in two sessions over two years.

I initially began in Bailebeag Childcare Ltd as a C.E. participant. Within a short time I gained a position of Assistant Supervisor. Before the amalgamation of Bailebeag and Newbury House, I worked alongside my manager and mentor. We were a small service of 11 children in morning sessions only. The greatest achievement of that time was working for two years on Siolta, The National Quality Framework for Early Years Education. We designed and implemented an Aistear Framework Curriculum with Siolta Standards and Components. Bailebeag was awarded full marks of 4 in all categories. It was a quality stamp for Bailebeag. My role was assisting the manager in all areas of a quality service for young children and families in the surrounding community. Our service provided one of the starting premises for Happy Talk in 2013. A Speech and Language Therapy Scheme focused on disadvantaged areas such as the location of Bailebeag. They are now a hugely recognized organization funded by the H.S.E.

I was contacted by Leisureplex and asked to cover maternity leave for a duty manager. I was working part time in Bailebeag. 8.30a.m. to 1.00p.m, Monday to Friday. Leisureplex worked my shifts around my priority position in Bailebeag.

I was responsible for opening and closing Leisureplex. My duties included safe deposits, bookings and the overall general running of the centre.

I was employed on a part-time basis for a child with special needs in a preschool setting. My duties involved assisting this child in all areas of development, where needed. In particular, the social and emotional regulating aspect of this child. Part of my daily routine was to assist this child with interactions with peers and find different strategies to help him cope with the routine of the day. I blended excellent with the team and all children in this Naionrai.

During this year, I also worked part-time in a busy creche. The Centre caters for both full time day care and morning and afternoon preschool. My duties involved assisting the supervisor in daily routines including feeding times. Throughout my time in the preschool, I was involved in the children's daily activities such as play and recreation.

I was employed as a Special Needs Assistant in this Primary School for almost 5 years. My responsibilities varied according to the needs of the particular child in my care in different times throughout different years. Duties involved aiding and supervising each childs class work to promote confidence to the child and provide the class teacher ease to adhere to the busy classroom schedule. Yard duties was part of my role. Accompanying children on extracurricular classes and activities was a major element of my responsibilities. I was also responsible in the dispensing and supervision of medicines and injections of a child with Diabetes.

During my time at Leisureplex. Scheduled and confirmed bookings. Answered and directed incoming calls using multi-line telephone system. Dealt with large group bookings for bowling and Quasar. Worked on the Bowling lanes computer systems and the cash tills for payments.

My daughter was born in July of 2000. I made a choice to be a stay at home mom for her first year. I was a dedicated mother and homemaker to my first born.

After my Leaving Cert in 1997, I started a part time job in Abrakebabra on St Patrick Street, Cork. I began as a counter assistant. Responsible for taking food orders and working on the grills. Within 8 months I was promoted to Supervisor. My role and responsibilities included staff rosters, end of shift cash counting and deposits, stock taking and ordering. Delivered top quality customer service in professional manner while managing multiple tasks. Maintained dining and food service areas to maximize safety and cleanliness.