Elena Enacache

Receiving the guests,answering at the phone calls,setting

reservations,check-in,cashier work, handle the complaines and requests

to the guests-phone calls for waking guest,sending messages,check-outs.

• Handled customer complaints professionally, ensuring satisfactory resolution.

• Facilitated approachable point of contact for guests to direct comments, queries and feedback throughout night.
• Maintained accurate and up-to-date records for smooth handovers.
• Attended to guest complaints swiftly, resolving issues professionally and amicably.
• Delivered front of house duties with warm and professional manner.

Watch for the safety and security of the ship during the night shift,

perform hourly round checks of the ship, hoover the bar during the night.

• Improved office efficiency by managing incoming calls and direct them to appropriate departments.
• Created welcoming atmosphere for visitors by maintaining clean and organised reception area.
• Offered knowledgeable, friendly support to in-office guests.
• Maintained updated records of visitors' logs daily, ensuring accuracy in data entry..
• Greeted guests warmly upon arrival, creating a positive first impression of the organisation..
• Cleaned work areas and equipment to maintain faultless hygiene standards.

Responsible for the safety of the passengers,crew and vessel at night

Guarding the vessel against burglary ensuring doors are properly closed

Completing rounds to ensure the safety of the passengers,organisation

and administration work at the reception.

Giving informations on the phone about telecomunications services ,introducing and validate the customer data.

• Reduced customer wait times by adhering to call target timeframes.
• Asked probing questions of clients to understand needs and identify actionable requirements.
• Managed and escalated complaints effectively, resulting in positive customer outcomes.
• Used outstanding problem-solving and communication skills to appease dissatisfied customers.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Customer services/Telecomunication