Elaine Power
Galway,County Galway
Summary
Dedicated Social Care professional with 16 years of experience in management (6 years as manager and 10 years as coordinator) in a service for single homeless females with up to 18 staff. Demonstrated history of commitment and interest in engagement and promotion of best practices and client centred strength based approaches. Involvement in policy development, strategic development, successful project tender submissions and grant bursaries. Thrives in dynamic environments and under pressure, supporting staff to create and deliver the best service and environment for clients, adapting to challenges with creative thinking and resilience.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work history
Service Manager
COPE Galway - Osterley Lodge
Galway, County Galway
2017.11 - Current
- Operate in line and promote the values, approach and strategic goals of the organisation.
- Guide, support and empower staff to navigate the complexities of daily workloads and situations; to create the best environment to meet the needs of clients by creating space for conversations, meetings and actions.
- Structure and lead team meetings to provide a conducive space to develop reflective practise, enhance team support, dynamics and consistency in service provision through a trauma informed lens.
- Supervision of staff, including coaching and mentoring new staff to build a high-performing team for optimum service provision.
- Monitor recordkeeping to ensure high standards of document control and champion confidentially and transparency.
- Set expectations for staff and clients for a consistent and regulatory compliant service.
- Inspire staff to proactively pursue continuous improvement within the service and organisation - to be champions, take up extra responsibilities, or other roles in the organisation.
- Expand service provision when necessary through realistic, safe management and flexibility, catering to changes in client demand.
- Build and maintain positive working relationships with local authorities and voluntary and statutory agencies.
- Respond to resolving queries, complaints and performance issues with both staff and clients.
- Manage data systems and administration.
- Manage finance records and budgets.
- Provide on-call support on a rota basis for the organisation.
- Collaborate with the senior management team to strengthen operational delivery to meet high quality standards, health and safety and strategic goals.
Service Coordinator
COPE Galway - Osterley Lodge
Galway, County Galway
2007.08 - 2017.11
- Acting up positions (covering maternity leave): August 2007-April 2008 | November 2008-May 2009 | July 1010-September 2011 | January 2012-September 2012. Permanent post from September 2012.
- Managed service provision and care of clients.
- Developed and maintained relationships with local authorities, TUSLA and other agencies - organising and attending case meetings, and child protection case conferences.
- Involvement in recruitment, shortlisting, questions setting and interviewing for the service.
- Developed and provided induction of all new staff to the service.
- Co-ordinated health and safety and maintenance of the building.
- Supervision of relief and ancillary staff.
- Management of rostering - ensuring 24/7 cover.
- Provided on-call support to the team.
- Member of organisational finance and Health and Safety sub committees.
Residential Project Worker
COPE Galway - Osterley Lodge
Galway, County Galway
2002.12 - 2012.09
- Relief Project Worker Osterley Lodge from 31st December 2002-May 2004 | Full-time project worker from May 2004
- Keyworked clients, completing comprehensive needs, risk assessments and care plans to identify and support needs.
- Attended case review meetings and home visits with clients moving out of emergency homeless service.
- Engaged at organisational leave with client participation development.
- Promoted and facilitated client participation at service level.
- Provided practical and emotional support to key clients experiencing enduring long term homelessness, aiding improvements to circumstances. and achieving long term housing solutions.
- Advocated and collaborated with other community agencies to successfully secure health care and benefits for clients.
Project Worker
Hestia Housing and Support
London , London
1996.01 - 2001.01
- Provided on site support to six individuals experiencing mental illness in residential community supported housing.
- Keyworked individuals in building social capital by re-engaging with positive activities and linking in with wider community resources.
- Improved wellbeing of clients by planning and delivering meaningful activities.
- Supported clients health and well being by advocacy and collaboration with the clinical mental health team.
- Involvement in the development of the organisations client involvement programme. Supporting key clients to train for involvement in a client newsletter and recruitment of new staff.
Education
QQI level 6 - Frontline Managers Programme - Leap Leadership
Galway Executive SKILLNET
Galway, County Galway 2018.10 - 2019.01
National Examining Board Certificate - Introduction to Supervisory Management
Hammersmith & West London College
London,UK 2000.04 - 2000.06
National Diploma(legacy award) | NFQ LEVEL 7 - Applied Social Studies in Social Care
Munster Technological University
Cork, County Cork 1991.09 - 1995.07
Skills
- Creative
- Analytical
- Detail orientated
- Considered and clear communication style
- Independent
- Open-minded
- Innovative thinking
- Problem solver
- Policy development
- Programme oversight
- Performance development planning
- Coaching leadership
- Change management
- Service management
Timeline
QQI level 6 - Frontline Managers Programme - Leap Leadership
Galway Executive SKILLNET
2018.10 - 2019.01
Service Manager
COPE Galway - Osterley Lodge
2017.11 - Current
Service Coordinator
COPE Galway - Osterley Lodge
2007.08 - 2017.11
Residential Project Worker
COPE Galway - Osterley Lodge
2002.12 - 2012.09
National Examining Board Certificate - Introduction to Supervisory Management
Hammersmith & West London College
2000.04 - 2000.06
Project Worker
Hestia Housing and Support
1996.01 - 2001.01
National Diploma(legacy award) | NFQ LEVEL 7 - Applied Social Studies in Social Care
Munster Technological University
1991.09 - 1995.07
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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