Overview
Work History
Skills
Timeline
Generic

Elaine Forsythe

Dublin

Overview

19
19
years of professional experience

Work History

Head of Group Service

Imagine
Dublin, Ireland
02.2021 - 03.2024
  • With over 15 years experience in delivering exceptional customer service from 1st contact to the critical ongoing CX deliveries, I have a proven track record of building and leading high-performing teams in the technology industry. My passion for delivering exceptional customer experiences and driving business outcomes has led to significant improvements in customer satisfaction and loyalty during my time as Head of Services for Imagine.

    As a firm believer in the importance of a customer-centric business, I consistently seek out ways to improve customer experiences and build lasting relationships at every opportunity. Through effective leadership and cross-functional collaboration, I have been able to identify and implement process improvements that have positively impacted our customer base.

    I understand that a customer-centric approach is essential in today's business landscape. Customers want to feel valued and appreciated, and a focus on delivering exceptional experiences is key to building brand loyalty and driving business growth. As the Head of Customer Service, I am committed to creating a customer-centric culture that empowers my team to deliver on this promise every day.

    I thrive on collaborating with cross-functional teams to identify opportunities for process improvements and drive strategic initiative and am dedicated to leading my team by example, emphasizing the importance of active listening, empathy, and accountability in all customer interactions.

    By fostering a culture that puts the customer at the center of everything we do, I believe we can ensure that we are meeting their needs and exceeding their expectation

National Field Sales Manager

Imagine
Dublin, Ireland
04.2018 - 01.2021
  • As the National Field Sales Manager, I adopted a people-first approach to build and manage a high-performing team of approximately 80 members. This team excelled in their performance, significantly driving revenue and successfully meeting business objectives.

    My track record in building and managing high-performing teams within dynamic and competitive environments is both outstanding and proven. I am adept at devising and implementing sales strategies, uncovering growth opportunities, and cultivating robust relationships with key stakeholders.

    I lead by empowering and motivating my team to realize their utmost potential, nurturing a culture of collaboration, accountability, and perpetual learning. Prioritizing customer-centricity and informed by data-driven insights, I am committed to propelling sales performance and securing exceptional outcomes.

Marketing Operations Manager

Imagine
Dublin, Ireland
03.2016 - 02.2018
  • In my capacity as Marketing Operations Manager, I embraced a multifaceted role encompassing event management, sales analysis, operational oversight, and team leadership..

    I effectively oversaw the planning and execution of various high-profile national events, which led to substantial revenue growth and increased brand recognition. Utilizing data-driven sales analysis and operational management, I pinpointed improvement opportunities and executed strategies that enhanced marketing effectiveness and efficiency.

    As a leader dedicated to people, I have developed and overseen high-achieving teams that surpassed goals and cultivated an environment of ongoing enhancement, education, and development, demonstrating a consistent ability to achieve outcomes and implement transformation.

National Sales Manager

Imagine
Dublin, Ireland
07.2005 - 02.2011
  • In my former position as National Sales Manager, I oversaw a broad spectrum of tasks, which included the development of our two call centers in Dublin and Armagh, each with over 80 seats. My responsibilities encompassed leading multiple projects, constructing and supervising sales teams, monitoring performance metrics, and achieving exceptional outcomes.

    I was privileged to manage a team of committed sales professionals dedicated to achieving the best outcomes for our customers. My focus was on fostering a customer-centric approach by enhancing call center operations, which led to improved sales processes and heightened customer satisfaction. Leveraging my project management expertise, I spearheaded the successful implementation of several critical initiatives that contributed to meeting our business goals, sales, and revenue targets, as well as surpassing customer expectations.

    Fostering staff development was among my highest priorities. I accomplished this through coaching, training, and mentoring, leading to enhanced productivity, increased engagement, and better retention.

    In my role as a sales manager, I consistently surpassed targets and pinpointed opportunities for enhancement via proficient performance management. This drive for results enabled me to cultivate a culture of accountability and nurture a setting conducive to ongoing enhancement. My tenure as National Sales Manager proved to be exceptionally gratifying, equipping me with priceless experience and laying a solid professional groundwork for my future advancement.

Skills

  • People Management
  • Operations Management
  • Organizational Development
  • Innovation management
  • Continuous Improvement
  • Coaching and Mentoring
  • Relationship Building
  • Performance monitoring

Timeline

Head of Group Service

Imagine
02.2021 - 03.2024

National Field Sales Manager

Imagine
04.2018 - 01.2021

Marketing Operations Manager

Imagine
03.2016 - 02.2018

National Sales Manager

Imagine
07.2005 - 02.2011

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Elaine Forsythe