Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Elaine Craig

Newtowncunningham,Donegal

Summary

A strategic thinker with a proven ability to maintain resilience under pressure and foster positive client relationships. With prior management experience, I am dedicated to enhancing team success and business growth. Driven and highly adaptable.

Overview

11
11
years of professional experience

Work history

Package Specialist

Phorest Salon Software
Donegal
02.2024 - Current
  • Understanding the software or the specific packages offered by Phorest, and how they help salons and clinics grow.
  • Helping customers understand how to use the packages effectively, possibly providing hands-on training or troubleshooting support.
  • Effective communication both internally with the team and externally with clients, ensuring all their needs are met and that they receive the full value of their Phorest products
  • Understanding the salon and spa industry to give tailored advice on how Phorest's tools can improve business.
  • Established strong rapport with clients; enhanced customer satisfaction levels.
  • Collaborated effectively with product teams for successful project completion.
  • Write professional emails for business communication.
  • Increased client satisfaction by providing specialised support and advice.
  • Negotiate favourable terms for accounts, to sustain growth for all parties.

Grow Business Advisor

Phorest Salon Software
Brisbane , Australia
08.2022 - 01.2024
  • Advising clients on how to utilize Phorest's salon software to optimize their business processes, such as customer management, marketing, and booking systems.
  • Understanding the specific challenges a client faces and providing tailored solutions to address them.
  • Helping new clients understand all the features and how to integrate it into their daily business operations.
  • Offering ongoing training to help clients use the software to its full potential, leading to greater customer retention.
  • Working with clients to improve their overall business strategies, such as using data and reports generated by Phorest to drive decisions.
  • Offering advice on overcoming business challenges.
  • Acting as a liaison between the client and the technical team if deeper issues arise.
  • Upselling additional services or features to clients that can benefit their business, contributing to growth and client satisfaction.
  • Maintaining strong relationships with existing clients to ensure high retention rates and a positive customer experience.


Partnerships Manager

Beautè Industrie
Brisbane, Australia
01.2021 - 06.2022


  • Organised marketing plans and programmes to best support business growth and development.
  • Brainstormed ideas with clients and stakeholders to maximise project potential.
  • Managed multi-channel advertising campaigns to support sales objectives.
  • Predicted and interpreted consumer trends to improve product offerings.
  • Advised clients on optimum mix of products and distribution channels for greatest success.
  • Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
  • Established strong relationships with partners by consistent communication and collaboration.
  • Streamlined workflows between the company and partner establishments, increasing operational efficiency.

Beauty Salon Manager

Pure Indulgence
Brisbane, Australia
10.2018 - 01.2021


  • Leading 16 plus team members, providing excellent services, maximizing profit in a happy work environment.
  • Reporting weekly Targets and KPIs and allocating individual KPI's to team members
  • Oversaw daily operations to promote safety, cleanliness and hygiene standards , minimizing staff and customer risk.
  • Maintained general appointment calendar and set shift schedules to maintain full staff.
  • Developed short-term and long-term goals for staff to maximise potential.
  • Received and collected payments from clients to track daily transactions
  • Monitored expenses and revenue to manage budget needs.
  • Collected time sheets to determine attendance and punctuality.
  • Recruited, trained and supervised employees to perform best practices in salon management.
  • Kept client records regularly updated with detailed information on previous treatments.
  • Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
  • Tracked purchases and shelf stock to maintain consistent inventory.
  • Advised customers on optimal products and services to support long-term beauty goals.
  • Carried out thorough client consultations to meet exact aesthetic requirements.
  • Implemented and modified policies to improve quality standards.

Spa manager

Endota Spa
Brisbane, Australia
03.2014 - 09.2018
  • Multi Spa locations.
  • Reporting weekly Targets and KPIs and allocating individual KPI's to team members
  • Oversaw daily operations to promote safety, cleanliness and hygiene standards , minimizing staff and customer risk.
  • Oversaw staff rotas to ensure adequate coverage during peak times.
  • Answered queries and handled complaints to provide outstanding customer service.
  • Followed company standards for service and facility quality to improve retension rates.
  • Kept up-to-date knowledge of and upheld compliance with health and safety regulations.
  • Oversaw selection, supervision and performance of centre staff to keep adequate staffing levels.
  • Created safe working protocols and assessed employee capability levels to keep all staff safe.
  • Oversaw Spa inventory and placed new orders to keep levels within targets.
  • Set and managed budgets, controlling expenditure and keeping efficient use of resources.
  • Implemented promotional strategies to drive centre traffic and meet profit goals.
  • Managed finances and administrative requirements to keep centre operating according to targets.
  • Liaised with senior management and provided ongoing reports to share business performance.
  • Coordinated maintenance and cleaning work to keep facility in good condition.
  • Planned medium to long-term business targets to optimise company performance and growth.
  • Enhanced team proficiency with regular training sessions.
  • Managed inventory control, reducing wastage costs significantly.
  • Maintained high standards of cleanliness and hygiene within the spa.


Education

Education
Ireland

Skills

  • Strategic thinking
  • Resilience under pressure
  • Positive attitude
  • Decision making
  • Time efficiency
  • Client Relationship Management

Affiliations

  • Socialising and spending time with Family and Friends
  • Spending time outdoor and in the Sun.
  • Food

References

References available upon request.

Timeline

Package Specialist

Phorest Salon Software
02.2024 - Current

Grow Business Advisor

Phorest Salon Software
08.2022 - 01.2024

Partnerships Manager

Beautè Industrie
01.2021 - 06.2022

Beauty Salon Manager

Pure Indulgence
10.2018 - 01.2021

Spa manager

Endota Spa
03.2014 - 09.2018

Education

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Elaine Craig