Elaine Brennan
Athlone,Ireland
Overview
4
4
years of professional experience
Work history
Customer service representative
Planet Athlone
Athlone, County Westmeath
2022.03 - Current
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Cleared rubbish from public areas, improving community cleanliness standards.
Floor staff member
Bretts Allcare Pharmacy
Athlone, County Westmeath
2024.06 - 2024.07
- Handled merchandise carefully, reducing instances of damage or loss.
- Answered telephone calls courteously, enhancing company reputation.
- Made sure that all merchandise was correctly priced and labelled, avoiding confusion for customers.
- Identified mispriced items to rectify errors timely.
- Maintained clean and organised workspace to ensure efficient service.
- Handled high volumes of transactions during holiday seasons efficiently.
Floor staff member
Au Naturel
Athlone, County Westmeath
2021.01 - 2021.12
- Provided product knowledge to customers, assisting in informed buying decisions.
- Stocked shelves regularly, avoiding any shortage of products or ingredients.
- Organised products on shelves neatly for easy accessibility and increased sales potential.
- Made sure that all merchandise was correctly priced and labelled, avoiding confusion for customers.
Education
QQI Level 5 minor - Word Processing
Athlone Community Training Centre
Athlone, County Westmeath 2022.09 - 2023.05
QQI Level 5 - Office Admin
LWETB
Athlone, County Westmeath 2023.10 - 2024.07
QQI Level 6 - Advanced Business and IT
Moate Business College
Moate, County Westmeath 2024.09 -
Skills
- Microsoft office suite familiarity
- Conflict de-escalation tactics
- Efficient telephonic etiquette
- Time management prowess
- Patience under pressure
- Resilience to stressful situations
- Public speaking
Affiliations
- baking
- reading
- cycling
- gaming
Timeline
QQI Level 6 - Advanced Business and IT
Moate Business College
2024.09 -
Floor staff member
Bretts Allcare Pharmacy
2024.06 - 2024.07
QQI Level 5 - Office Admin
LWETB
2023.10 - 2024.07
QQI Level 5 minor - Word Processing
Athlone Community Training Centre
2022.09 - 2023.05
Customer service representative
Planet Athlone
2022.03 - Current
Floor staff member
Au Naturel
2021.01 - 2021.12