Elaine Brennan
Athlone,Ireland
Overview
4
4
years of professional experience
Work history
Customer service representative
Planet Athlone
Athlone, County Westmeath
03.2022 - Current
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Cleared rubbish from public areas, improving community cleanliness standards.
Floor staff member
Bretts Allcare Pharmacy
Athlone, County Westmeath
06.2024 - 07.2024
- Handled merchandise carefully, reducing instances of damage or loss.
- Answered telephone calls courteously, enhancing company reputation.
- Made sure that all merchandise was correctly priced and labelled, avoiding confusion for customers.
- Identified mispriced items to rectify errors timely.
- Maintained clean and organised workspace to ensure efficient service.
- Handled high volumes of transactions during holiday seasons efficiently.
Floor staff member
Au Naturel
Athlone, County Westmeath
01.2021 - 12.2021
- Provided product knowledge to customers, assisting in informed buying decisions.
- Stocked shelves regularly, avoiding any shortage of products or ingredients.
- Organised products on shelves neatly for easy accessibility and increased sales potential.
- Made sure that all merchandise was correctly priced and labelled, avoiding confusion for customers.
Education
QQI Level 5 minor - Word Processing
Athlone Community Training Centre
Athlone, County Westmeath 09.2022 - 05.2023
QQI Level 5 - Office Admin
LWETB
Athlone, County Westmeath 10.2023 - 07.2024
QQI Level 6 - Advanced Business and IT
Moate Business College
Moate, County Westmeath 09.2024 -
Skills
- Microsoft office suite familiarity
- Conflict de-escalation tactics
- Efficient telephonic etiquette
- Time management prowess
- Patience under pressure
- Resilience to stressful situations
- Public speaking
Affiliations
- baking
- reading
- cycling
- gaming
Timeline
QQI Level 6 - Advanced Business and IT
Moate Business College
09.2024 -
Floor staff member
Bretts Allcare Pharmacy
06.2024 - 07.2024
QQI Level 5 - Office Admin
LWETB
10.2023 - 07.2024
QQI Level 5 minor - Word Processing
Athlone Community Training Centre
09.2022 - 05.2023
Customer service representative
Planet Athlone
03.2022 - Current
Floor staff member
Au Naturel
01.2021 - 12.2021
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