ELAINE ARCHBOLD

At Wellola, I progressed from UX Designer to Product Owner, where I managed multiple projects and collaborated with stakeholders to deliver actionable solutions.

Responsibilities included:

• Stakeholder Collaboration: Created user stories based on stakeholder needs.
• Product Backlog Management: Prioritised and managed backlog items.
• Team Collaboration: Ensured timely project delivery with developers and project managers.
• Requirement Gathering: Translated requirements into clear development plans.
• Process Improvement: Enhanced efficiency and product quality.
• Market Research: Identified trends and opportunities.
• Documentation: Maintained project documentation.
• Solution Design: Proposed business and technical solutions.

I demonstrated strong leadership and problem-solving skills, ensuring our products met user needs and supported company goals.

Directed projects integrating UX design and custom coding. Responsibilities included:

• Project Leadership: Managed timelines, budgets, and deliverables to meet client needs.
• UX Design: Created user-centred interfaces based on feedback and best practices.
• Custom Coding: Developed custom code to enhance functionality.
• Cross-Functional Collaboration: Coordinated with developers, designers, and stakeholders.
• Technical Oversight: Troubleshot and resolved technical issues.
• Reporting: Prepared documentation and progress reports.

Oversaw front office operations, ensuring exceptional guest experiences and efficient daily functions. Responsibilities included:

• Guest Services: Managed check-ins, check-outs, and resolved issues promptly.
• Staff Supervision: Led and trained front office staff to maintain high service standards.
• Reservations Management: Coordinated bookings, handled overbooking, and optimised occupancy.
• Operational Efficiency: Enhanced procedures for better efficiency and guest satisfaction.
• Reporting: Prepared daily reports on occupancy, revenue, and feedback.
• Customer Relations: Built positive guest relationships to encourage repeat business.

Managed customer interactions and reservations, including:

• Customer Interaction: Provided service information and pricing.
• Reservation Management: Processed bookings efficiently.
• Sales Targets: Achieved goals through upselling.
• Customer Service: Resolved inquiries and issues.
• Record Keeping: Updated reservation records.
• Coordination: Ensured seamless service with other departments.
• Promotions: Communicated special offers.
• Payment Processing: Handled transactions securely.
• Reporting: Generated sales and booking reports.