Elaine Aherne
Cork,Ireland
Summary
Driven individual with effective communication and problem-solving skills. Brings valuable transferable skills in customer service and relationship building, combined with excellent interpersonal abilities. Poised to foster positive interactions in enhancing the student university experience.
Overview
3
3
years of post-secondary education
27
27
years of professional experience
Work history
Parent and Carer Rep, Equality Working Group
Student Union
UCC
2025.04 - Current
Peer Support Leader
UCC
Cork, Ireland
2026.09 - 2027.06
Accounts Administration
Various Businesses
Cork
2006.09 - Current
- General administrative duties not limited to accounts.
- Bi monthly vat accounts and preparing sole-trader accounts for the end of year.
- Communication with external partners such as Solicitors, Accountants and Suppliers.
Member of Student with Disabilities Advisory Group
AHEAD/Amle
, Ireland
2025.10 - 2026.06
- Attended regular meetings.
- Panel Member at the ALTITUDE Summit, AHEAD Ireland's annual conference speaking on the lived experience of disabled students.
- Contributed and reviewed various policies and literature
DSS Access Ambassadors
University College Cork
Cork.
2024.09 - 2026.05
- Served as Secretary for the period 2025-2026 for the Advisory Group.
- Representing the voice of students with disabilities through student-led meetings and events, collaboration with Access Staff, university staff and visiting universities.
- Was a reverse mentor through the ENGAGE programme and other focus groups.
-
Phrenz Peer Support Facilitator
SHINE
Cork, County Cork
2014.09 - 2015.12
- Attended crisis management training, active listening training, advocacy courses and regular supervisory meetings.
- Set up, facilitated and closed up premises after weekly meetings.
- Engaged with both Shine staff and outside agencies.
Quality Assurance Tester Team Lead
Digisoft.tv
Cork
2008.06 - 2012.12
- Improved software performance by conducting rigorous testing procedures.
- Enhanced user experience with meticulous usability testing.
- Executed functional tests to verify software meets required specifications.
- Effective communication with external partners, American customers and Irish/American stakeholders.
Retail Assistant
Various
2000.06 - 2007.06
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Delivered excellent customer service by answering queries and providing product information.
- Handled transactions, maintaining accurate till records.
- Maintained clean shop floor, promoting a welcoming environment.
- Assisted customers in locating specific items to boost satisfaction.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Education
Bachelor of Arts - Criminology
University College Cork
Cork 2024.09 -
Professional Diploma - Criminology and Forensic Psychology.
City Colleges
Dublin 2023.09 - 2023.12
QQ! Level 5 &6 - Childcare, Special Needs Assistant and Supervisory Management
Cork College of Commerce
Morrisons Island, Cork. 2002.09 - 2005.05
Skills
- Accounts administration
- Out of box thinking
- Meeting facilitation techniques
- Multitasking
- File management
Timeline
Peer Support Leader
UCC
2026.09 - 2027.06
Member of Student with Disabilities Advisory Group
AHEAD/Amle
2025.10 - 2026.06
Parent and Carer Rep, Equality Working Group
Student Union
2025.04 - Current
DSS Access Ambassadors
University College Cork
2024.09 - 2026.05
Bachelor of Arts - Criminology
University College Cork
2024.09 -
Professional Diploma - Criminology and Forensic Psychology.
City Colleges
2023.09 - 2023.12
Phrenz Peer Support Facilitator
SHINE
2014.09 - 2015.12
Quality Assurance Tester Team Lead
Digisoft.tv
2008.06 - 2012.12
Accounts Administration
Various Businesses
2006.09 - Current
QQ! Level 5 &6 - Childcare, Special Needs Assistant and Supervisory Management
Cork College of Commerce
2002.09 - 2005.05
Retail Assistant
Various
2000.06 - 2007.06