Eimear O' Kelly
Patrickswell
Summary
Professional, energetic, and personable Client Account Manager with experience completing sales, helping customers, and account management in a fast-paced environment. Reliable and efficient team player with excellent communication skills, attention to detail, and passion for building impactful customer relationships.
Overview
20
20
years of professional experience
Work History
Client Account Manager & Business Development
DGD Shredding
Limerick
03.2023 - Current
- Use CRM database to track all sales activities.
- Manage client communication and project progress
- Cultivate strong and trusting rapport with client contacts to promote retention and satisfaction.
- Conduct calls and meetings with key contacts to coordinate strategic planning and address issues.
- Manage client accounts and ensure customer satisfaction by providing timely responses to inquiries.
- Establish relationships with key stakeholders within the client organisation in order to better serve their needs.
- Prepare presentations and proposals for customers.
- Sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Conduct market research and report on competitors.
- Cold calling
- Weekly visits to clients/prospects to upsell product.
- Teamwork across all departments to get sales over the line.
Sales & Customer Success Management Administrator
Redfaire Limited
01.2021 - 03.2023
- Partnership management with Oracle
- Ran Cloud Services Provider Programme
- Principal Oracle ordering administrator - renewals/replenishments/new deals
- CRM - Superuser - Netsuite
- Contract drafting and template update
- Sales support
- Project management
- Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
- Assisted with the development of marketing strategies for new products and services.
- Provided administrative support to sales team by preparing and organizing customer data.
Executive Administrator
Redfaire Limited
03.2019 - 01.2021
- Diary management, Reporting, Expense processing, CTES maintenance, Frontline support for MSP, Sales support & CRM
- CRM Superuser - Netsuite
- Prepared correspondence letters using Microsoft Office Suite applications.
- Collaborated with other departments to ensure successful project completion.
- Managed travel arrangements for executives, including booking flights and hotels.
- Reviewed administrative processes to ensure compliance with organizational regulations and procedures.
- Organized meetings for senior management team, including scheduling conference rooms, preparing agendas, taking minutes, and distributing notes.
- Assisted with the preparation of presentations for internal and external meetings.
Clerical Officer
St. John's Hospital
03.2018 - 09.2018
- Appointment scheduling, Arranging clinic and theatre dates and times, Management of patient records, filing and recalls. Medicolegal typing, Time management,
Private Executive Medical Secretary
Barrington's Hospital
02.2008 - 03.2018
- Appointment scheduling, Arranging clinic and theatre dates and times, Management of patient records, filing and recalls, Billing - issuing bills, balancing of income, handling cash, Dictation typing - speed typing of 62 words per minute, Dealing with patients on the phone and face to face, Medicolegal typing, Time management, Instructions on theatre preparation to patients
Staff Solutions
06.2007 - 01.2008
- Temping in different offices
Sales Assistant
McDermott's Auto Centre
01.2006 - 06.2007
Electronic Data Processing
Wurth Ireland
06.2005 - 01.2006
Customer Service Telesales
Lloyds TSB Travel Insurance
11.2004 - 06.2005
Receiving Department
Flextronics Limerick
05.2003 - 11.2004
Education
Human Resources Management (QQI Level 6) Certification -
06.2019
Software Development -
Limerick Institute of Technology
05.2003
Leaving Certificate -
Salesian College Copsewood
06.2002
Skills
- Coding & Billing
- Database Management
- Record Keeping
- Information Gathering
- Query Response
- Appointment Scheduling
- KPI Reporting
- Lead Prospecting
- Business Relationship Management
- Lead Development
- Account Management
- Relationship Building
- Contract Negotiation
- Administrative Support
- Procurement
- Maintenance Coordination
- Audit & Planning
- Cold Calling
- Sales
- Netsuite Superuser
References
References upon request.
Hobbies & Interests
I enjoy reading, socializing, cooking and walking. I have a full clean driver’s licence.
Timeline
Client Account Manager & Business Development
DGD Shredding
03.2023 - Current
Sales & Customer Success Management Administrator
Redfaire Limited
01.2021 - 03.2023
Executive Administrator
Redfaire Limited
03.2019 - 01.2021
Clerical Officer
St. John's Hospital
03.2018 - 09.2018
Private Executive Medical Secretary
Barrington's Hospital
02.2008 - 03.2018
Staff Solutions
06.2007 - 01.2008
Sales Assistant
McDermott's Auto Centre
01.2006 - 06.2007
Electronic Data Processing
Wurth Ireland
06.2005 - 01.2006
Customer Service Telesales
Lloyds TSB Travel Insurance
11.2004 - 06.2005
Receiving Department
Flextronics Limerick
05.2003 - 11.2004
Human Resources Management (QQI Level 6) Certification -
Software Development -
Limerick Institute of Technology
Leaving Certificate -
Salesian College Copsewood
Similar Profiles
Ujjwal KumarUjjwal Kumar
Intern at DGD JanakpuriIntern at DGD Janakpuri
VRAJ MODHIYAVRAJ MODHIYA
Customer Support Division at Forbes Marshall Pvt Ltd(DGD Enterprises)Customer Support Division at Forbes Marshall Pvt Ltd(DGD Enterprises)
Jason WetheraldJason Wetherald
Warehouse/Driver at Paper Shredding ServiceWarehouse/Driver at Paper Shredding Service
Ger McGrathGer McGrath
Sales Developer at Dalcassian wines and spirits ltdSales Developer at Dalcassian wines and spirits ltd
Brad MitchellBrad Mitchell
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA