Eimear O’ Duffy

• Coordinating patient appointments and running daily allied therapy clinic operations.
• Managing booking cancellations and handling high-priority cases daily.
• Overseeing patient registration, billing, insurance verification, and claim submissions.
• Training and supporting junior staff across day-to-day service tasks.
• Coordinating patient care with consultants and GP teams for continuity.
• Maintaining accurate, confidential patient records throughout clinic sessions.
• Resolving patient concerns and complaints professionally and promptly.
• Producing operational reports and supporting hospital quality improvement initiatives.
• Carrying out weekly billing audits to confirm accuracy and compliance.

• Supervising staff and coaching teams to achieve daily targets consistently.
  
• Managing customer complaints and resolving issues to maintain strong service standards.
  
• Overseeing store routines, including opening/closing procedures, cash handling, and presentation.
  
• Interviewing candidates for open roles and onboarding new employees into training plans.

• Advise customers on product choices.
• Manage till transactions and coordinate delivery details during customer service.
• Take responsibility for accurate selections across orders, delivery methods, and timings.

• Took customer orders for food and drinks at Molloy’s, Molloy’s gastro pub.
• Served dishes and beverages promptly across busy dining tables.
• Handled payments at checkout and coordinated bar support when needed.
• Helped behind the bar on busy days by preparing drinks.
• Hosted guests and supported service flow during peak periods.
• Managed communication with customers while maintaining calm under pressure.
• Developed strong communication skills while delivering accurate ordering and service.

I chose Sani Resort as my second year Erasmus placement in this role I;

• Followed strict hygiene standards while serving food and drinks to guests.
• Served meals and beverages promptly to maintain an inviting dining atmosphere.
• Oversaw table rotation to seat guests efficiently during peak hours.
• Handled customer queries and resolved complaints to sustain satisfaction.
• Coordinated with kitchen staff for timely food preparation and delivery.

• Provided OTC support in a busy pharmacy with daily customer service.
• Managed stock levels, including sales support and replenishment tasks.
• Handled confidential information, maintaining discretion and integrity.
• Advised customers on medicines and medical enquiries, covering both minor and urgent needs.