Eimear Bradley
Dublin 7,Ireland
Summary
Efficient and detail-driven administrative professional with proven experience supporting field operations, managing high-volume communications, and maintaining accurate service records. Proficient with variety of CRM's, with strong skills in scheduling, data entry, and reporting. Adept at collaborating across teams to ensure timely task completion and seamless service delivery. Reliable, process-focused, and committed to operational excellence in utility or infrastructure-driven environments.
Overview
8
8
years of professional experience
4036
4036
years of post-secondary education
Work history
CNG/RNG Market Researcher & Analyst
Gas Networks Ireland
Dublin
06.2022 - 07.2025
- Act as first point of contact for commercial clients, handling a high volume of queries across phone, email, and LinkedIn, and ensuring all enquiries are addressed promptly and professionally.
- Manage multiple busy shared inboxes, efficiently triaging and responding to requests while maintaining organised, accurate communication records.
- Administer and track grant schemes supporting renewable transport initiatives, ensuring correct documentation, eligibility checks, and timely processing.
- Liaise with technical and operational teams to coordinate submission of new infrastructure projects, ensuring all supporting documentation and timelines are clearly communicated and tracked.
- Provide consistent remote support to field staff, supplying them with up-to-date customer information, project files, and logistical details needed for site visits and client meetings.
- Maintain and regularly update a central team tracker, ensuring all project data, contact histories, and cost estimates are current, accurate, and easy to reference.
- Compile and submit monthly team performance reports, incorporating key metrics, activity summaries, and progress updates to inform management decisions.
- Collect and monitor key data, such as industry statistics and trends, compiling reports that support broader planning and operational insights.
- Deliver a variety of ad-hoc administrative support, including document formatting, mail merges, data consolidation, and creation of visual reports to support internal planning and field team visibility.
Client Care & Escalations Officer
EZ Living Furniture
Galway
05.2018 - 12.2020
- Collaborated closely with colleagues across retail floor, office, and warehouse , supporting end-to-end business operations.
- Handled inbound calls and email enquiries promptly and professionally, providing clear communication and reassurance to customers.
- Scheduled deliveries and technician appointments , ensuring alignment with customer needs and operational capacity.
- Managed truck routing and logistics , checking truck capacities, verifying loading accuracy, and minimizing delivery errors.
- Maintained clear and consistent communication with delivery drivers , resolving any issues or delays that arose during day.
Disaster Recovery Case Manager
The Earthquake Commission
Wellington, New Zealand
06.2017 - 03.2018
- Handled a high volume of customer queries via phone and email, always maintaining full compliance with data protection and confidentiality regulations.
- Provided quick and effective resolutions by thoroughly investigating customer accounts and applying clear, structured communication.
- Demonstrated strong attention to detail while managing and processing sensitive legal documents, such as Deeds and Notices of Assignment.
- Made well-judged decisions under pressure, ensuring outcomes were fair and in line with policy.
- Maintained strong performance across key metrics, consistently achieving or exceeding weekly KPIs.
- Delivered empathetic support to individuals in challenging or sensitive situations, balancing professionalism with compassion.
Education
Continuing Professional Development (CPD) - Counselling skills and Practice
The National University of Ireland, Galway
Galway, County Galway /2021 - 01.2021
Bachelor of Arts - Arts
University College Cork
Cork, County Cork 2010 - 01.2014
Skills
- Proficient in Salesforce , Citrix, IBM Maximo , with hands-on experience in work order management, asset tracking, and case processing within fast-paced, service-driven environments
- Advanced user of Microsoft Office Suite (Excel, Outlook, PowerPoint) Google Workspace tools (Docs, Gmail), with strong capabilities in data entry, reporting, communication, document preparation & visualisation
- Certified in Manual Handling & HACCP , with awareness of workplace safety, compliance standards, safe equipment use
References
References available upon request.
Timeline
CNG/RNG Market Researcher & Analyst
Gas Networks Ireland
06.2022 - 07.2025
Client Care & Escalations Officer
EZ Living Furniture
05.2018 - 12.2020
Disaster Recovery Case Manager
The Earthquake Commission
06.2017 - 03.2018
Continuing Professional Development (CPD) - Counselling skills and Practice
The National University of Ireland, Galway
/2021 - 01.2021
Bachelor of Arts - Arts
University College Cork
2010 - 01.2014
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