Eileen Stephens
Roscommon,County Roscommon
Summary
I am an enthusiastic professional with a track record of managing daily correspondence through online channels, phone interactions, and direct public engagement with accuracy and efficiency.
I demonstrate exceptional customer service skills, catering to a diverse clientele, both internal and external. I have a proven ability to meet targets.
I have the ability to maintain and update manual and computer files. I have an in-depth knowledge collecting and displaying data using Microsoft 365.
I work well as part of a team, but I can use my own initiative to compete tasks in a timely efficient manner.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
Work history
Clerical Officer
Primary Care Centre
Strokestown, County Roscommon
04.2025 - Current
- Assisted in maintaining accurate records and filing systems for departmental documents.
- Coordinated scheduling of appointments and meetings to ensure efficient use of resources.
- Processed incoming correspondence and directed inquiries to appropriate personnel for resolution.
- Managed inventory of office supplies and placed orders to maintain adequate stock levels.
- Supported the preparation of reports and presentations by compiling relevant data and information.
- Utilised various software applications to input and retrieve data, ensuring accuracy and efficiency.
- Conducted routine office tasks, contributing to the smooth operation of daily activities.
- Maintained confidentiality of sensitive information whilst adhering to organisational policies.
- Completed administrative tasks to support department functions.
- Fostered professional environment with proper greeting and handling of visitors.
- Handled incoming post, ensuring timely distribution.
Special Needs Assistant
CBS Roscommon
Roscommon, County Roscommon
10.2023 - 03.2025
- Assisted in implementing individualised education plans to support students with diverse needs.
- Collaborated with teachers to create a positive learning environment for students requiring additional support.
- Monitored and documented student progress, providing feedback to educators on behavioural and academic development.
- Engaged students in activities tailored to their abilities, promoting social skills and enhancing self-confidence.
- Liaised closely with parents and carers, establishing stronger home-school relationships.
Clerical Officer
University Hospital Roscommon
Roscommon, County Roscommon
04.2007 - 10.2023
- Managed daily administrative tasks including data entry and document management.
- Coordinated schedules and appointments for various departments to ensure efficiency.
- Provided support in processing invoices and maintaining financial records accurately.
- Organised files and maintained accurate records to facilitate easy retrieval of information.
- Created new systems to classify health information for medical teams, nursing and clerical staff.
- Helped research compile and analyse health records to advance study into critical issues impacting patient health, wellness and recovery.
- Backed up data and maintained disaster recovery readiness for critical health data.
- Followed required policies and protocols regarding medical releases to authorised persons or agencies.
- Optimised storage systems to maintain security and comply with applicable regulations.
- Archived healthcare records for deceased individuals and those meeting specific criteria.
- Input data manually or by scanning documentation using office equipment.
- Presented research findings in clear, concise and functional formats using Microsoft Office, PDF Files and Adobe Reader.
Auction Co-ordinator
Stacks Rare Coins
New York City , United States
09.2005 - 04.2007
- Managed administrative functions including scheduling auctions and coordinating and securing adequate venues.
- Oversaw preparation and distribution of auction catalogues ensuring detailed descriptions and accurate valuations.
- Implemented best practices for record-keeping and inventory management to streamline operations.
- Developed and maintained relationships with local businesses to promote upcoming auctions.
- Worked closely with appraisers to verify item descriptions and valuations before auctions.
- Scheduled appointments for potential bidders; facilitated smooth viewing experiences.
Bus Escort for Children with Special Needs
Quinn Coaches Newry
Newry , Co. Down
09.2003 - 06.2005
- Assisted children with special needs in safely boarding and disembarking from buses.
- Monitored children's behaviour during transport to ensure a calm and secure environment.
- Communicated effectively with parents and guardians regarding children's transport arrangements.
- Collaborated with school staff to address specific needs of children during transit.
- Implemented safety protocols to protect children from potential hazards during travel.
Education
Junior and Leaving Certs -
Scoile Mhuire Strokestown
Strokestown, County Roscommon 01.1996 - 06.1999
NCVA Level 2 - Business Studies
Boyle College of Business
Boyle, County Roscommon 09.1999 - 06.2000
Higher National Diploma - Business and Tourism
Sligo University College
Sligo, County Sligo 09.2000 - 06.2003
ECDL - Business and Telemarketing
Fas Course
Athlone, County Westmeath 01.2003 - 02.2003
SNA Level 5 & 6 - Special Needs
Chevron Online College
05.2023 - 09.2023
Skills
- Communication management
- Records keeping efficiency
- Customer relationship management software
- Strong written correspondence
- Human resources procedures
- Efficient time management
- Administrative support provision
- Microsoft office suite proficiency
- Database management understanding
- Telephone etiquette observance
- Dedication to inclusion
- Child safeguarding awareness
- Special needs advocacy
- Communication boards utilisation
- Understanding of confidentiality
- Disability understanding
- First Aid
References
References available upon request.
Timeline
Clerical Officer
Primary Care Centre
04.2025 - Current
Special Needs Assistant
CBS Roscommon
10.2023 - 03.2025
SNA Level 5 & 6 - Special Needs
Chevron Online College
05.2023 - 09.2023
Clerical Officer
University Hospital Roscommon
04.2007 - 10.2023
Auction Co-ordinator
Stacks Rare Coins
09.2005 - 04.2007
Bus Escort for Children with Special Needs
Quinn Coaches Newry
09.2003 - 06.2005
ECDL - Business and Telemarketing
Fas Course
01.2003 - 02.2003
Higher National Diploma - Business and Tourism
Sligo University College
09.2000 - 06.2003
NCVA Level 2 - Business Studies
Boyle College of Business
09.1999 - 06.2000
Junior and Leaving Certs -
Scoile Mhuire Strokestown
01.1996 - 06.1999
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