Eileen Scully
Healthcare Assistant
Dublin
Summary
Extensive experience working in healthcare services. Takes patient vitals, documents needs and maintains cleanliness of examination rooms. Known for treating all patients with dignity, respect and discretion while maintaining utmost confidentiality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Healthcare Assistant
Private Homecare (CPL)
Dublin
02.2022 - Current
- Observed patient skin conditions and reported findings to registered nurse.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
- Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Aided patients with walking and limb exercises to improve strength and balance.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Administered prescribed medications and monitored patient reactions to address contraindications.
Supervisor
Galvins Carry Out
clondalkin
05.2018 - 09.2022
- Achieved results by working with staff to meet established targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Customer Administrator
Newlands Garden centre
clondalkin
10.2020 - 04.2021
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed administration duties
Hairdressing Assistant
The Salon
Lucan, Dublin
01.2018 - 05.2018
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Answered telephone calls to provide information and schedule new appointments.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Offered exceptional service and support to walk-in and scheduled customers.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Checked in with clients to confirm comfort throughout appointments and services.
Banking Customer Service Representative
Bank of Ireland (CPL)
Tallaght
08.2017 - 01.2018
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Reached out to existing bank customers and offered personalized support for different needs.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Collected feedback from customers to help improve service delivery and banking processes.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
Education
High School Diploma -
Deansrath Community College
Clondalkin 09.2007 - 05.2012
Skills
QQI (Fetac) level 3 personal care and presentation
Timeline
Healthcare Assistant
Private Homecare (CPL)
02.2022 - Current
Customer Administrator
Newlands Garden centre
10.2020 - 04.2021
Supervisor
Galvins Carry Out
05.2018 - 09.2022
Hairdressing Assistant
The Salon
01.2018 - 05.2018
Banking Customer Service Representative
Bank of Ireland (CPL)
08.2017 - 01.2018
High School Diploma -
Deansrath Community College
09.2007 - 05.2012
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