Egon Basa
Dublin
Summary
Experienced hospitality professional with a strong background in front desk operations, team supervision, and customer service within fast-paced hotel environments. Promoted multiple times within the same organization from Receptionist to Assistant to the General Manager, demonstrating reliability, adaptability, and leadership. Skilled in managing daily operations, coordinating staff, and maintaining high standards of guest service. Fluent in English and Croatian with a proactive and solutions-focused approach.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Front Desk Supervisor - Assistant Manager
88 Pembroke Road LTD
Dublin, Ireland
01.2022 - 12.2025
- Promoted twice within the organization (Receptionist → Supervisor → Assistant to General Manager)
- Supported the General Manager in daily hotel operations across front desk, housekeeping, and kitchen
- Coordinated daily operations to ensure smooth service delivery across departments
- Managed daily room allocations based on occupancy and guest requirements
- Trained and onboarded new staff members
- Handled large group bookings and coordinated reservations with travel agents and partners
- Created and processed invoices, including entering financial data into Sage Opera
- Prepared end-of-month operational and financial reports for management
- Managed stock ordering for housekeeping supplies and kitchen requirements
- Maintained and oversaw the lobby area, including guest services such as coffee and pastries
- Created and managed reservations using Opera PMS
- Resolved guest issues efficiently while maintaining high service standards
Sales & Stock Roles
(Lidl, Temple Bar Trading Co., Essentra)
Dublin
04.2018 - 01.2022
- Delivered strong customer service in fast-paced retail environments
- Managed stock control, inventory checks, and merchandising
- Operated tills and handled cash and card transactions accurately
- Maintained store presentation and supported daily operations
- Worked effectively within teams to meet sales and operational targets
Security & Logistics Roles
(Sokol Marić Ltd / STEVIJA / 9D Reality)
Zagreb
01.2012 - 04.2018
- Progressed into leadership roles including Team Leader and Logistics Supervisor
- Managed staff scheduling and supported hiring and performance monitoring
- Supervised stockroom operations and inventory management
- Coordinated deliveries and resolved stock discrepancies
- Maintained security systems and supported safe working procedures
Education
Bachelor’s Degree - Economics & Tourism Managemen
Business College of Višnjan, Croatia
Istarska 23 - 52463 Višnjan, Hrvatska06-2015
Skills
- Customer Service & Guest Relations
- Team Leadership & Staff Supervision
- Front Desk Operations
- Scheduling & Administrative Support
- Opera PMS & Sage Opera
- Problem Solving & Conflict Resolution
- Inventory & Stock Management
- Cash Handling & POS Systems
- Revenue Awareness & Pricing
Certification
Safe Pass
Languages
English
Advanced (C1)
C1
Croatian
Native
Native
Timeline
Front Desk Supervisor - Assistant Manager
88 Pembroke Road LTD
01.2022 - 12.2025
Sales & Stock Roles
(Lidl, Temple Bar Trading Co., Essentra)
04.2018 - 01.2022
Security & Logistics Roles
(Sokol Marić Ltd / STEVIJA / 9D Reality)
01.2012 - 04.2018
Bachelor’s Degree - Economics & Tourism Managemen
Business College of Višnjan, Croatia