Egon Basa
Dublin,Ireland
Summary
Versatile professional with extensive experience in hospitality, customer service, team leadership, and logistics in fast-paced environments. Fluent in English, adaptable, and quick to learn new systems and processes. Experienced in administrative operations, market research, pricing strategies, and large-group reservation management. Comfortable working independently or in teams, flexible with working hours, and committed to delivering high standards.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Assistant to the General Manager
Pembroke Townhouse
Dublin, County Dublin
04.2025 - 12.2025
- Supported daily operations and coordinated staff schedules
- Assisted with training and onboarding of team members
- Conducted market research and adjusted daily rates to optimize revenue
- Used Sage Opera 3 to create and manage invoices and billing records
- Monitored standards, procedures, and prepared performance and operational reports
Front desk supervisor
Pembroke Townhouse
Dublin, Ireland
03.2023 - 04.2025
- Supervised front desk operations and coordinated staff workflow
- Maintained high customer service standards and resolved complaints
- Trained new employees
- Managed large group reservations and created invoices for travel agencies
- Used Opera PMS for reservations and guest management
Receptionist
Pembroke Townhouse
Dublin, Ireland
01.2022 - 03.2023
- Welcomed guests, answered calls, and managed inquiries and reservations
- Performed administrative duties and maintained a professional reception area
- Used Opera PMS for guest management and reporting
Sales & Stock Roles
Temple Bar Trading Co / Lidl / Essentra
Dublin, Ireland
04.2018 - 01.2022
- Provided excellent customer service and product guidance
- Managed stock, performed inventory checks, and restocked shelves
- Operated tills, handled cash and card payments, and maintained store displays
- Transported and organized stock, labeled products, and removed expired items
Security & Logistics Roles – Zagreb, Croatia
Sokol Maric Ltd / STEVIJA / 9D Reality
Zagreb, Croatia
01.2012 - 04.2018
- Security Technician (2017–2018): Maintained access control and security systems, assisted contractors, and managed stock of tools and equipment
- Team Leader (2014–2017): Managed staff schedules, hiring, performance, and customer complaints; ensured smooth daily operations
- Logistic Supervisor (2012–2014): Supervised stockroom team, monitored stock processing, managed inventory, and handled delivery discrepancies
Education
Bachelors - economics and Tourism Management
Business Administration School
Zagreb, Croatia 01.2013 - 01.2015
Skills
- Customer Service & Communication
- Team Leadership & Staff Supervision
- Inventory & Stock Management
- Scheduling & Administrative Support
- Opera PMS – reservations, guest management, reporting
- Sage Opera 3 – invoicing, accounting, stock control, pricing adjustments
- Logistics & Order Processing
- Problem Solving & Conflict Resolution
- Cash Handling & POS Systems
- Market Research & Pricing Strategy
Certification
Safe Pass
Manual Handling
Languages
English
Advanced (C1)
Croatian
Native
Timeline
Assistant to the General Manager
Pembroke Townhouse
04.2025 - 12.2025
Front desk supervisor
Pembroke Townhouse
03.2023 - 04.2025
Receptionist
Pembroke Townhouse
01.2022 - 03.2023
Sales & Stock Roles
Temple Bar Trading Co / Lidl / Essentra
04.2018 - 01.2022
Bachelors - economics and Tourism Management
Business Administration School
01.2013 - 01.2015
Security & Logistics Roles – Zagreb, Croatia
Sokol Maric Ltd / STEVIJA / 9D Reality
01.2012 - 04.2018