Rachel Kennedy
Summary
To date, I have gained invaluable knowledge and experience from my work with various teams. I am motivated to drive for constant improvements within the business as well as within my team. I help drive my team to high client satisfaction through understanding and continually offering new ideas for improvement and increased efficiency. I am confident in my abilities to communicate, coach, and deliver feedback in a clear, concise, and helpful manner. I possess strong multi-tasking skills, work well under pressure, and follow through on tasks to completion. I believe my experience to date will be a valuable asset within this role.
Overview
12
12
years of professional experience
18
18
years of post-secondary education
Work history
Team Lead
Concentrix Ireland
10.2022 - Current
- Provide support for my team through training, coaching, and managing KPIs and performance.
Customer Service Adviser
Concentrix Ireland
03.2020 - 01.2022
- Advise customers and use my knowledge of company policies to provide the best resolution in a clear and professional manner.
Switchboard Operator/Administrator
Civic Centre, Merton Council
London
11.2019 - 02.2020
- Direct callers to the correct departments.
Help Desk Administrator
Aspire Assist NJC
London
02.2019 - 11.2019
- Provided customer service by logging jobs for clients and engineers.
Sales Representative
One Contact
Sydney
08.2018 - 01.2019
- Conduct on-phone sales and provide customer service.
Retail Assistant/Bra Specialist
Victoria's Secret
Dublin
08.2017 - 06.2018
- Provide customer care, operate tills, possess product knowledge, perform up-selling, and serve as a bra fitter.
Retail Assistant
Brown Thomas
Dublin
11.2016 - 05.2017
- Provide customer care, operate tills, handle cashing up, possess product knowledge.
Beauty Therapist
Blue Moon Beauty Salon
Malahide
09.2015 - 09.2016
- Perform beauty treatments, manage appointments, handle till duties, take deliveries, and conduct stock takes.
Skin Care Expert
L'Oreal UK&IRE
Dundrum
11.2013 - 08.2014
- Possess product knowledge, provide customer care, exceed weekly targets, conduct stock taking, operate tills, handle returns, and maintain counter order.
Team Leader Field Representative
Roar Promotions Ltd
Dublin
03.2013 - 11.2013
- Ensure tasks assigned are done correctly.
Education
CIBTAC Level 2 Diploma in Beauty Therapy Services -
Beauty Skills Ireland
01.2014 - 01.2015
CIBTAC Level 3 Award in Facial Electrics - undefined
Beauty Skills Ireland
01.2014 - 01.2015
CIBTAC Level 3 Diploma in Body Therapy - undefined
Beauty Skills Ireland
01.2014 - 01.2015
CIBTAC Level Certificate in Electrical Epilation - undefined
Beauty Skills Ireland
01.2014 - 01.2015
ITEC Facial Electrical Diploma - undefined
Beauty Skills Ireland
01.2014 - 01.2015
ITEC Holistic Massage Diploma - undefined
Beauty Skills Ireland
01.2014 - 01.2015
ITEC Electrical Epilation Diploma - undefined
Beauty Skills Ireland
01.2014 - 01.2015
ITEC Beauty Specialist Diploma - undefined
Beauty Skills Ireland
01.2014 - 01.2015
ITEC Diploma in Fashion and Specialized Make-Up - undefined
Senior College
01.2011 - 01.2012
ITEC Certificate of Skin and Eye Treatment - undefined
Senior College
01.2011 - 01.2012
ITEC Professional Conduct and Business Awareness - undefined
Senior College
01.2011 - 01.2012
QQI Retail Selling (Level 5 Component Award) - undefined
Senior College
01.2011 - 01.2012
Achieved junior and leaving cert with honours (High school diploma equivalent) - undefined
Portmarnock Community School
01.2005 - 01.2011
Skills
- Process improvement initiatives
- Influencing and persuasion prowess
- Training and Development
- Microsoft office suite competency
- Performance evaluation
- Conflict resolution
- Collaborative leadership
- Advanced analytical capabilities
- Excellent communication
- Microsoft Excel
- Client support
- High performance reward schemes
- KPI management
- Time management
- Report preparation
- Telephone etiquette
- Virtual communication
- Logistical support
Additional
References can be provided upon request
Timeline
Team Lead
Concentrix Ireland
10.2022 - Current
Customer Service Adviser
Concentrix Ireland
03.2020 - 01.2022
Switchboard Operator/Administrator
Civic Centre, Merton Council
11.2019 - 02.2020
Help Desk Administrator
Aspire Assist NJC
02.2019 - 11.2019
Sales Representative
One Contact
08.2018 - 01.2019
Retail Assistant/Bra Specialist
Victoria's Secret
08.2017 - 06.2018
Retail Assistant
Brown Thomas
11.2016 - 05.2017
Beauty Therapist
Blue Moon Beauty Salon
09.2015 - 09.2016
CIBTAC Level 2 Diploma in Beauty Therapy Services -
Beauty Skills Ireland
01.2014 - 01.2015
CIBTAC Level 3 Award in Facial Electrics - undefined
Beauty Skills Ireland
01.2014 - 01.2015
CIBTAC Level 3 Diploma in Body Therapy - undefined
Beauty Skills Ireland
01.2014 - 01.2015
CIBTAC Level Certificate in Electrical Epilation - undefined
Beauty Skills Ireland
01.2014 - 01.2015
ITEC Facial Electrical Diploma - undefined
Beauty Skills Ireland
01.2014 - 01.2015
ITEC Holistic Massage Diploma - undefined
Beauty Skills Ireland
01.2014 - 01.2015
ITEC Electrical Epilation Diploma - undefined
Beauty Skills Ireland
01.2014 - 01.2015
ITEC Beauty Specialist Diploma - undefined
Beauty Skills Ireland
01.2014 - 01.2015
Skin Care Expert
L'Oreal UK&IRE
11.2013 - 08.2014
Team Leader Field Representative
Roar Promotions Ltd
03.2013 - 11.2013
ITEC Diploma in Fashion and Specialized Make-Up - undefined
Senior College
01.2011 - 01.2012
ITEC Certificate of Skin and Eye Treatment - undefined
Senior College
01.2011 - 01.2012
ITEC Professional Conduct and Business Awareness - undefined
Senior College
01.2011 - 01.2012
QQI Retail Selling (Level 5 Component Award) - undefined
Senior College
01.2011 - 01.2012
Achieved junior and leaving cert with honours (High school diploma equivalent) - undefined
Portmarnock Community School
01.2005 - 01.2011
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