Rachel Kennedy
Summary
To date, I have gained invaluable knowledge and experience from my work with various teams. I am motivated to drive for constant improvements within the business as well as within my team. I help drive my team to high client satisfaction through understanding and continually offering new ideas for improvement and increased efficiency. I am confident in my abilities to communicate, coach, and deliver feedback in a clear, concise, and helpful manner. I possess strong multi-tasking skills, work well under pressure, and follow through on tasks to completion. I believe my experience to date will be a valuable asset within this role.
Overview
12
12
years of professional experience
18
18
years of post-secondary education
Work history
Team Lead
Concentrix Ireland
2022.10 - Current
- Provide support for my team through training, coaching, and managing KPIs and performance.
Customer Service Adviser
Concentrix Ireland
2020.03 - 2022.01
- Advise customers and use my knowledge of company policies to provide the best resolution in a clear and professional manner.
Switchboard Operator/Administrator
Civic Centre, Merton Council
London
2019.11 - 2020.02
- Direct callers to the correct departments.
Help Desk Administrator
Aspire Assist NJC
London
2019.02 - 2019.11
- Provided customer service by logging jobs for clients and engineers.
Sales Representative
One Contact
Sydney
2018.08 - 2019.01
- Conduct on-phone sales and provide customer service.
Retail Assistant/Bra Specialist
Victoria's Secret
Dublin
2017.08 - 2018.06
- Provide customer care, operate tills, possess product knowledge, perform up-selling, and serve as a bra fitter.
Retail Assistant
Brown Thomas
Dublin
2016.11 - 2017.05
- Provide customer care, operate tills, handle cashing up, possess product knowledge.
Beauty Therapist
Blue Moon Beauty Salon
Malahide
2015.09 - 2016.09
- Perform beauty treatments, manage appointments, handle till duties, take deliveries, and conduct stock takes.
Skin Care Expert
L'Oreal UK&IRE
Dundrum
2013.11 - 2014.08
- Possess product knowledge, provide customer care, exceed weekly targets, conduct stock taking, operate tills, handle returns, and maintain counter order.
Team Leader Field Representative
Roar Promotions Ltd
Dublin
2013.03 - 2013.11
- Ensure tasks assigned are done correctly.
Education
CIBTAC Level 2 Diploma in Beauty Therapy Services -
Beauty Skills Ireland
2014.01 - 2015.01
CIBTAC Level 3 Award in Facial Electrics - undefined
Beauty Skills Ireland
2014.01 - 2015.01
CIBTAC Level 3 Diploma in Body Therapy - undefined
Beauty Skills Ireland
2014.01 - 2015.01
CIBTAC Level Certificate in Electrical Epilation - undefined
Beauty Skills Ireland
2014.01 - 2015.01
ITEC Facial Electrical Diploma - undefined
Beauty Skills Ireland
2014.01 - 2015.01
ITEC Holistic Massage Diploma - undefined
Beauty Skills Ireland
2014.01 - 2015.01
ITEC Electrical Epilation Diploma - undefined
Beauty Skills Ireland
2014.01 - 2015.01
ITEC Beauty Specialist Diploma - undefined
Beauty Skills Ireland
2014.01 - 2015.01
ITEC Diploma in Fashion and Specialized Make-Up - undefined
Senior College
2011.01 - 2012.01
ITEC Certificate of Skin and Eye Treatment - undefined
Senior College
2011.01 - 2012.01
ITEC Professional Conduct and Business Awareness - undefined
Senior College
2011.01 - 2012.01
QQI Retail Selling (Level 5 Component Award) - undefined
Senior College
2011.01 - 2012.01
Achieved junior and leaving cert with honours (High school diploma equivalent) - undefined
Portmarnock Community School
2005.01 - 2011.01
Skills
- Process improvement initiatives
- Influencing and persuasion prowess
- Training and Development
- Microsoft office suite competency
- Performance evaluation
- Conflict resolution
- Collaborative leadership
- Advanced analytical capabilities
- Excellent communication
- Microsoft Excel
- Client support
- High performance reward schemes
- KPI management
- Time management
- Report preparation
- Telephone etiquette
- Virtual communication
- Logistical support
Additional
References can be provided upon request
Timeline
Team Lead
Concentrix Ireland
2022.10 - Current
Customer Service Adviser
Concentrix Ireland
2020.03 - 2022.01
Switchboard Operator/Administrator
Civic Centre, Merton Council
2019.11 - 2020.02
Help Desk Administrator
Aspire Assist NJC
2019.02 - 2019.11
Sales Representative
One Contact
2018.08 - 2019.01
Retail Assistant/Bra Specialist
Victoria's Secret
2017.08 - 2018.06
Retail Assistant
Brown Thomas
2016.11 - 2017.05
Beauty Therapist
Blue Moon Beauty Salon
2015.09 - 2016.09
CIBTAC Level 2 Diploma in Beauty Therapy Services -
Beauty Skills Ireland
2014.01 - 2015.01
CIBTAC Level 3 Award in Facial Electrics - undefined
Beauty Skills Ireland
2014.01 - 2015.01
CIBTAC Level 3 Diploma in Body Therapy - undefined
Beauty Skills Ireland
2014.01 - 2015.01
CIBTAC Level Certificate in Electrical Epilation - undefined
Beauty Skills Ireland
2014.01 - 2015.01
ITEC Facial Electrical Diploma - undefined
Beauty Skills Ireland
2014.01 - 2015.01
ITEC Holistic Massage Diploma - undefined
Beauty Skills Ireland
2014.01 - 2015.01
ITEC Electrical Epilation Diploma - undefined
Beauty Skills Ireland
2014.01 - 2015.01
ITEC Beauty Specialist Diploma - undefined
Beauty Skills Ireland
2014.01 - 2015.01
Skin Care Expert
L'Oreal UK&IRE
2013.11 - 2014.08
Team Leader Field Representative
Roar Promotions Ltd
2013.03 - 2013.11
ITEC Diploma in Fashion and Specialized Make-Up - undefined
Senior College
2011.01 - 2012.01
ITEC Certificate of Skin and Eye Treatment - undefined
Senior College
2011.01 - 2012.01
ITEC Professional Conduct and Business Awareness - undefined
Senior College
2011.01 - 2012.01
QQI Retail Selling (Level 5 Component Award) - undefined
Senior College
2011.01 - 2012.01
Achieved junior and leaving cert with honours (High school diploma equivalent) - undefined
Portmarnock Community School
2005.01 - 2011.01