Edward Hanlon
Store Manager
58 Belcamp Avenue
Summary
Knowledgeable and dedicated sales/store manager with extensive experience in human relation area and specializes in nurturing a comfortable sales driven team who can achieve and exceed any targets given.
Proficient in hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager
GameStop Ltd
04.2021 - 04.2024
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings and sales numbers through creating and nurturing a healthy but competitive sales environment.
- Continuously achieved top store in the country for a multi-branch chain, top for sales and gross margin for 2022 and year to date for 2023 with overall sales totaling 250,000 euro for 2023 year to date.
- Maintained proper product levels and inventory controls for merchandise through thorough and regular weekly stock counts and organized the backroom to facilitate effective ordering, stock rotation and stock welfare. Approved regular payroll submissions for employees on a weekly basis, all the while covering all bases for annual leave requests and any other incidents there may be.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures including handovers of weekly cashflows and maintaining float and deposits on a regular basis with minimum issues.
- Tasked with hiring, training and mentoring new staff members. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Approved regular payroll submissions for employees on a weekly basis, all the while covering all bases for annual leave requests and any other incidents there may be.
Customer Solutions Associate
Ancestry Ireland Unlimited Company
01.2021 - 04.2021
- Managed over 50 customer calls per day to maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concern.
- Cultivated customer loyalty, promoted repeat business, and improved sales. Answered product and service questions, suggesting other offerings to attract potential customers and increased sales by 15% by the first month.
- Support other team members through various channels such as Live Chat Omni, Email or phone to resolve customer complaints quickly and professionally and restored customer confidence and prevent loss of business as a team.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Digital Printer Operator
M&J McGowans Ltd
05.2019 - 03.2020
- Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
- Multi-tasked to keep all assigned projects running effectively and efficiently while maintaining excellent attendance record and consistently arriving to work on time.
- Exceeded goals through effective task prioritization and great work ethic.
- Supervised work of contracted employees to keep on task for timely completion.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Sales Associate
Paperchase Ltd
Dublin, Leinster
03.2017 - 01.2019
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Service Agent
Eircom
02.2008 - 02.2017
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Adapted to new applications and maintained knowledge of current technologies in order to respond proactively and positively to rapid change.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
Education
Higher Diploma - Journalism
Colaiste Dhulaigh CDCFE
17 Barryscourt Rd, Coolock, Dublin 17 08.2010 - 05.2012
Skills
- Interpersonal Communication
Verbal and written communication
Troubleshooting
Teamwork
Good listening skills
Self-motivated professional
Excellent work ethic
Complaint resolution
Empathetic and genuine
Money handling abilities
Timeline
Store Manager
GameStop Ltd
04.2021 - 04.2024
Customer Solutions Associate
Ancestry Ireland Unlimited Company
01.2021 - 04.2021
Digital Printer Operator
M&J McGowans Ltd
05.2019 - 03.2020
Sales Associate
Paperchase Ltd
03.2017 - 01.2019
Higher Diploma - Journalism
Colaiste Dhulaigh CDCFE
08.2010 - 05.2012
Customer Service Agent
Eircom
02.2008 - 02.2017
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