Edward Fuller
Killester,Ireland
Summary
A results-driven professional with extensive expertise in mentoring, IT systems, and leadership excellence. Demonstrates precision in decision-making and a deep understanding of contractual obligations and compliance standards. Skilled in staff recruitment, performance evaluation, and talent development, with a proven ability to optimise team dynamics and drive organisational success. Adept at technical reporting and fostering growth through strategic initiatives, aiming to leverage these competencies to achieve impactful contributions within progressive organisations.
Overview
15
15
years of professional experience
Work history
Technical & Service Design Team Manager
BT International
Dublin
02.2018 - Current
- Led cross-functional teams to design and implement innovative service solutions.
- Developed comprehensive service design strategies to enhance customer experience.
- Facilitated workshops to gather requirements and align stakeholder expectations.
- Managed service design projects from concept through to delivery, ensuring quality standards.
- Mentored team members to foster skills in technical and service design methodologies.
- Collaborated with product management to ensure seamless integration of services across platforms.
- Prioritised workload effectively, resulting in timely completion of tasks.
- Conducted performance evaluations to identify areas of improvement.
- Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
- Developed organisational policies for administrative oversight and internal controls.
- Streamlined processes to improve and optimise office operations.
Lead Service Delivery Manager
Three Ireland
Dublin
02.2016 - 02.2018
- Led cross-functional teams to enhance service delivery processes and improve customer satisfaction.
- Developed and implemented operational strategies to optimise resource allocation and service quality.
- Coordinated with stakeholders to identify areas for improvement and implement actionable solutions.
- Mentored junior staff to develop their skills in service delivery and foster a culture of excellence.
- Facilitated effective communication channels, promoting transparency and collaboration at all levels.
- Implemented risk management strategies, safeguarding organisational interests in volatile market situations.
- Improved process efficiency with the implementation of innovative solutions.
- Streamlined service delivery processes for enhanced client satisfaction.
Service Delivery & Demand Manager
O2 Telefonica
Dublin
01.2011 - 02.2016
- Managed end-to-end service delivery processes to ensure alignment with client expectations.
- Developed and maintained strong relationships with key stakeholders to facilitate effective communication.
- Led cross-functional teams to drive improvements in service performance and operational efficiency.
- Implemented service management frameworks to enhance service quality and customer satisfaction.
- Conducted regular reviews of service delivery metrics to identify areas for improvement.
- Collaborated with external partners to enhance service delivery and expand service portfolio.
Skills
- Mentoring expertise
- IT systems knowledge
- Leadership excellence
- Contractual understanding
- Decision making precision
- Compliance standards
- Staff recruitment
- Technical reporting
- Staff performance evaluation
- Talent development
Affiliations
- Golf
- Cycling
References
References available upon request.
Timeline
Technical & Service Design Team Manager
BT International
02.2018 - Current
Lead Service Delivery Manager
Three Ireland
02.2016 - 02.2018
Service Delivery & Demand Manager
O2 Telefonica
01.2011 - 02.2016