Edvards Lapa
Dublin
Summary
With background in customer service and team coordination, I bring strong organisational and communication skills to ensure seamless event execution. My ability to manage multiple tasks, coupled with keen eye for detail, allows me to handle logistical aspects of meetings and events efficiently. Excelling in teamwork and problem-solving, I am well-prepared to create memorable experiences and foster positive client relationships.
Overview
4
4
years of professional experience
Work History
Night Auditor/Night Receptionist
Maldron Hotel Parnell Square
: Parnell Square W, Rotunda, Dublin 1, D01 HX02, Ireland
10.2025 - 07.2026
- Assisted guests with check-in and check-out processes during night hours, ensuring smooth and efficient service.
- Participated in mandatory meetings and training, communicating key issues to upper management.
- Addressed and proactively resolved guest complaints without difficulty or stress.
- Demonstrated proficiency in using Opera Cloud software for hotel management system
- Oversaw front office operations during night shifts, ensuring adherence to high service standards.
- Completed night audit duties in the absence of the night manager.
- Maintained confidentiality of guest information and financial data, adhering to data protection laws and hotel policies.
- Maintained cleanliness of hotel lobby and organised vending machine inventory.
- Maintained health and safety standards at night through regular fire walks, security checks, and compliance with safety protocols.
Meetings and Events Supervisor
Camden Court Hotel
Saint Kevin's Dublin 02 , Ireland
05.2025 - 08.2025
- Provided exceptional customer service, handling enquiries and resolving complaints with professionalism and empathy.
- Supervised event set-up, ensuring layouts, audio-visual equipment, and decorations met client specifications.
- Trained new staff members.
- Analysed feedback from attendees and clients to continually refine services and exceed expectations in future events.
- Delivered tea and coffee breaks on time.
- Covered M&E Manager.
- Provided help to the F&B department when it was necessary.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Printed pre-orders for lunch, passed them onto the organisers, and collected them at the next tea and coffee break.
- Monitored staff performance and developed improvement plans.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- I have great knowledge of AMX audio, and matrix visual.
- I have a good knowledge of Opera and Hotsoft hotel management systems.
- Attended conventions to represent organisation, gather information and help build new partnerships.
Meetings and Events Porter
Camden Court Hotel
Saint Kevin's
09.2024 - 05.2025
- Sanitised frequented areas and equipment using company approved supplies to maintain health and safety standards.
- Immediately responded to guest concerns and requests to resolve issues and support smooth and positive communications.
- Implemented innovative [Type] step-savers to reduce average cleaning time per room, enhancing productivity and delivering speedy measures.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup to promote proper waste management.
- Greeted visitors upon their arrival and provided location information to acquaint guests with hotel.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
Night Auditor
The Plaza Hotel
Tallaght
09.2023 - 01.2024
- Handled verification of daily room occupancy and hotel revenue.
- Assisted hotel guests with check-in and check-out procedures in a polite manner. Created spreadsheets using Microsoft Excel and entered all financial information on a daily basis.
- Took on all duties and tasks for the night manager and concierge whenever those individuals were indisposed.
- Ensured that the reception area, bathrooms and front desk were kept neat and tidy during entire shift.
- Managed late check-ins and directed guests to rooms and facilities.
- Documented wake-up requests and set up automatic calls in the system.
- Assessed checklist on a daily basis and planned shift accordingly.
Night Auditor
The Address Citywest Hotel
Citywest
05.2023 - 08.2023
- Handled verification of daily room occupancy and hotel revenue.
- Managed late check-ins and directed guests to rooms and facilities.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Updated accounts and logs throughout shift to keep up with all requirements.
- Created spreadsheets using Microsoft Excel and entered all financial information on a daily basis. Completed nightly updates to hotel rates and individual room charges.
- Documented wake-up requests and set up automatic calls in the system.
- Assessed checklist on a daily basis and planned shift accordingly.
- Assisted hotel guests with check-in and check-out procedures in a polite manner.
Overnight Customer Assistant
Circle K Station
Tallaght, Rd, Tallaght, Dublin, D24 XYY0
01.2023 - 05.2023
- Addressed customer service enquires quickly and accurately.
- Processed cash and card payments during busy shopping periods, limiting customer wait times. Received and actioned feedback politely and professionally, going extra mile to deliver positive customer outcomes.
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Worked as team member, performing cashier duties, product assistance and cleaning.
Night Porter/Night Receptionist
The Address Citywest Hotel
Citywest
06.2022 - 12.2022
- Organized cleaning and restocking of lobby area and prepared dining room for breakfast service. Coordinated prompt room service, communicating effectively with kitchen staff.
- Organized and delivered customer luggage to and from their room.
- Reported incidents and upcoming guest requests during handover with colleagues.
- Completed regular security checks around the hotel and grounds.
- Assessed checklist on a daily basis and planned shift accordingly.
- Completed Night Audit Duties in the Absence Of Night Manager.
- Handled reception phone calls to answer questions, resolve complaints and redirect calls.
- Kept front desk area organised and clear of clutter.
Education
Fire Warden -
Safety Ireland
01-2023
Manual Handling -
Food Solution Ireland
01-2027
HACCP -
Food Solution Ireland
01-2027
Cookstown Tallaght 5 Year -
St.Mark's Community School
Tallaght01-2017
Junior -
St Mark's National School
Tallaght01-2011
Skills
- Motivated, dedicated and willing to learn new skills
- Excellent teamwork skills, with decisive and problem solving qualities
- Excellent communication with the ability to show leadership skills
- The ability to multi-task, meet deadlines, with performance and evaluations
- Adhere to policies and guidelines and establish a healthy work environment
- Flexible and opened to change and a desire for more knowledge
Hobbies and Interests
- I enjoy all sports.
- I like reading different topics and learning new skills and knowledge.
- I like cooking and trying new foods.
References
References available on request.
Timeline
Night Auditor/Night Receptionist
Maldron Hotel Parnell Square
10.2025 - 07.2026
Meetings and Events Supervisor
Camden Court Hotel
05.2025 - 08.2025
Meetings and Events Porter
Camden Court Hotel
09.2024 - 05.2025
Night Auditor
The Plaza Hotel
09.2023 - 01.2024
Night Auditor
The Address Citywest Hotel
05.2023 - 08.2023
Overnight Customer Assistant
Circle K Station
01.2023 - 05.2023
Night Porter/Night Receptionist
The Address Citywest Hotel
06.2022 - 12.2022
Fire Warden -
Safety Ireland
Manual Handling -
Food Solution Ireland
HACCP -
Food Solution Ireland
Cookstown Tallaght 5 Year -
St.Mark's Community School
Junior -
St Mark's National School