Excel
Eduardo Henrique de Oliveira Gaio
Accommodation Assistant Manager
Dublin,Dublin
Work Preference
Summary
Professional with strong background in hospitality, specializing in ensuring guest satisfaction and maintaining high standards of accommodation services. Known for excellent team collaboration, adaptability to changing needs, and consistent focus on achieving results. Skilled in room preparation, cleanliness, and guest interaction, with positive attitude and reliability that employers highly value.
Education
High School Diploma -
Communication
University Of Sao Joao Del Rei UFSJ 02.2011 - 05.2014
Timeline
Accommodation Assistant Manager
The Davenport Hotel Collection
08.2025 - Current
Accommodation Assistant Manager Junior
Clotarf Castle
01.2025 - 07.2025
Accommodation Supervisor
Mespil Hotel
06.2023 - 01.2025
High School Diploma -
Communication
02.2011 - 05.2014
Overview
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Accommodation Assistant Manager
The Davenport Hotel Collection
Dublin, Dublin
08.2025 - Current
- Ensured compliance with safety protocols during routine cleaning tasks, protecting both guests and employees from potential hazards.
- Managed laundry operations, ensuring timely delivery of freshly laundered items to guest rooms and public areas.
- Performed deep cleaning tasks as needed, maintaining the property's pristine appearance over time.
- Coordinated with front desk staff to ensure seamless communication about room statuses and guest needs.
- Designed and implemented Excel-based tools to improve operational efficiency, including linen forecasting aligned with occupancy, optimised staff rostering for full room coverage, and real-time reporting of labour hours per room.
Accommodation Assistant Manager Junior
Clotarf Castle
Dublin, Dublin
01.2025 - 07.2025
- Regularly update supervisors on progress or issues encountered during shift hours for prompt resolution.
- Assisted in training new hires on company procedures and customer service best practices.
- Demonstrated flexibility in adapting to changing priorities or demands from management while maintaining a professional demeanour.
- Maintained cleanliness standards in all assigned areas, ensuring a welcoming environment for guests.
Accommodation Supervisor
Mespil Hotel
Dublin, Dublin
06.2023 - 01.2025
- Conducted regular inspections of accommodations to ensure adherence to cleanliness and safety regulations.
- Established performance metrics for employees, promoting accountability and continuous improvement within the organization.
- Conducted regular staff training sessions to ensure high-quality service delivery across all departments.
- Led team meetings regularly, fostering open communication and collaborative problem-solving among staff members.
Skills
Complaint handling
Guest relations management
Property maintenance
Housekeeping coordination
Problem-solving skills
Customer service
Time management
Computer skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Linen forecasting tools ensuring optimal stock levels and eliminating overordering or shortages.
- Workforce planning models aligning staffing levels with daily room demand, improving operational balance and efficiency.
- Real-time labor tracking reports analyzing cleaning hours per room, supporting productivity management and budget control.
Software
Word
Opera Clound
Time Point
Alkime
Procure Wizard
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Quote
The way to get started is to quit talking and begin doing.
Walt Disney