Excel
Eduardo Henrique de Oliveira Gaio
Marketing Communications
Dublin
Summary
Advertising professional with proven ability to develop impactful campaigns and drive brand awareness. Known for collaborative efforts and consistent results in dynamic environments. Possesses strong analytical skills and adaptability, ensuring seamless integration with team objectives and changing market demands.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Cleaner Supervisor
ABM - Tallaght University Hospital
Dublin, Ireland
09.2024 - Current
- Ensure correct materials and equipment are in stock on site and notify head office if additional supplies are required
- Ensure accurate records are maintained including time and attendance, time sheets, site minutes, etc
- Manage work of Cleaners to include training, instruction and daily supervision
- Communicated repair needs to maintenance staff.
- Consistently met or exceeded performance targets by closely monitoring progress toward goals and adjusting tactics as needed.
- Provided clear expectations for staff behavior and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.
- Collaborated with other supervisors to develop best practices and share knowledge across teams for continuous improvement efforts.
Accommodation Supervisor
Mespil Hotel
Dublin, Ireland
03.2023 - 08.2024
- Monitored and maintained housekeeping budgets
- Inspected public areas and guest rooms to ensure meet cleanliness standards
- Developed and conducted training programs for new and existing housekeeping staff
- Maintained accurate records of supplies, equipment, and staffing levels
- Implemented system for tracking and resolving guest complaints in timely manner
- Oversaw day-to-day operations of 260 room hotel with staff of 24 employees.
Accommodation Supervisor
Skylon Hotel
Dublin, Ireland
08.2021 - 02.2023
- Assigned housekeeping staff to shifts and room blocks, optimizing team capabilities to meet daily operational requirements
- Evaluated employee performance and implemented improvement plans to enhance efficiency and service quality
- Trained and mentored new team members, ensuring high standards of service and consistent performance
- Conducted regular staff training sessions to ensure high-quality service delivery across all departments.
- Conducted regular inspections of accommodations to ensure adherence to cleanliness and safety regulations.
- Provided services efficiently and with high level of accuracy.
- Oversaw day-to-day operations of 140 room hotel with staff of 10 employees.
Retail Sales Associate
Traço Mistério
Fátima, Portugal
06.2019 - 07.2021
- Proofread marketing collateral to ensure accuracy and eliminate errors before printing
- Efficiently completed daily tasks with precision and timeliness to support store operations
- Maintained professionalism and composure when handling tense situations with angry or upset customers, ensuring positive resolution
- Consistently exceeded daily sales targets, achieving closing rate of approximately 85% with customers entering store.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
Marketing and Events Manager
Banco Sicoob Credinova
Nova Serrana, Brazil
12.2017 - 02.2019
- Managed the annual budget for marketing campaigns and events, ensuring optimal allocation of resources
- Conceptualized and executed 'Cooperate Day,' a city-specific event held across branch locations, resulting in a 30% increase in the portfolio of new customers
- Organized social and charity events to enhance community engagement and brand reputation
- Oversaw and managed the bank's social media channels, fostering customer interaction and brand awareness
- Edited and produced a monthly magazine distributed to the bank's customers, providing valuable insights and updates
- Developed compelling brand messages, promotional materials, customer events, and product marketing strategies to drive customer acquisition and retention
Marketing and Advertising Specialist
Lynd Calcados
Nova Serrana, Brasil
11.2015 - 10.2017
- Creator and developer of advertising and brand awareness campaigns
- Curated internal and external marketing strategies to align with company goals
- Collaborated with product development teams to design and maintain impact marketing materials for sales presentations and client meetings
- Produced engaging and targeted content for Facebook and Instagram, driving audience engagement
- Achieved a 50% increase in interactions across the company’s social media platforms
- Pioneered inclusive campaigns and introduced innovative brand positioning to enhance market reach
- Implemented innovative promotional tactics to drive consumer engagement and increase sales conversions.
- Collaborated with graphic designers to create visually appealing advertisements that resonated with target audiences.
- Managed budgets effectively, allocating resources strategically across various advertising channels.
Education
Bachelor of Science - Social Communication (Journalism)
Universidade Federal De São João Del-Rei
São João Del Rei 02.2021 - 12.2024
Skills
Health and safety
Budget management
Digital marketing campaigns
Employee retention
Social media marketing
Customer engagement
Additional Information
Drive Licence - A,B,B1
Software
Word
Photoshop
Timeline
Cleaner Supervisor
ABM - Tallaght University Hospital
09.2024 - Current
Accommodation Supervisor
Mespil Hotel
03.2023 - 08.2024
Accommodation Supervisor
Skylon Hotel
08.2021 - 02.2023
Bachelor of Science - Social Communication (Journalism)
Universidade Federal De São João Del-Rei
02.2021 - 12.2024
Retail Sales Associate
Traço Mistério
06.2019 - 07.2021
Marketing and Events Manager
Banco Sicoob Credinova
12.2017 - 02.2019
Marketing and Advertising Specialist
Lynd Calcados
11.2015 - 10.2017
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