Edit Svintek-Boros
Rush,Ireland
Summary
Offering strong interpersonal and organisational skills gained from diverse customer service roles. Knowledgeable about managing teams, handling guest inquiries, and ensuring smooth daily operations. Ready to use and develop communication, problem-solving, and leadership skills. Adapts easily to changing needs and analytically approaches diverse administrative issues. Results-driven office team leader with strong administrative background. Evaluates and improves team performance with proactive mindset.
Overview
18
18
years of professional experience
16
16
years of post-secondary education
Work history
Front Office Manager
The Morrison Dublin, Curio Collection by Hilton
Dublin, Ireland
09.2015 - 01.2026
- Cultivate a welcoming and professional environment for guests, ensuring full cooperation with any requests for assistance through a prompt, caring, and helpful approach.
- Ensure all team members retain comprehensive knowledge of hotel products, services, pricing and policies, along with details about local area.
- Facilitate interactions with guests and team members to address inquiries and deliver precise communication.
- Liaised with different departments, ensuring seamless communication.
- Designed strategic schedules, rotas and workloads to promote productivity.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Oversaw recruitment for clerical staff, accounting and operations teams.
- Enhanced customer satisfaction by effectively addressing and resolving complaints.
Receptionist
O'Callaghan Davenport Hotel
Dublin, Ireland
09.2011 - 09.2015
- Facilitate guest registration and address all related guest service inquiries.
- Upholds all Front Office standards in accordance with Brand Standards.
- Guarantee recognition of regular and VIP guests while fostering a sales-oriented culture within Front Office department and advocating hotel brand's loyalty programme.
- Direct handling of special room requests, VIP accommodations, amenity requests and all other requests.
- Optimise room occupancy at competitive rates while leveraging up-selling techniques to promote hotel services and facilities.
- Cultivate strong communication and collaborative relationships with all hotel departments.
Chef
Gourmet Burger Kitchen
Dublin, Ireland
07.2008 - 09.2011
- Ensure adherence to high safety standards during food preparation and service operations.
- Engaged with suppliers to ensure daily acquisition of fresh ingredients.
- Partnered with front of house team to manage swift, fresh deliveries maintaining professional reputation.
Education
Certificate of Higher Education - Women in Leadership.
University College Dublin
Dublin, Ireland 11.2023 - 04.2024
Diploma of Higher Education - PR Communication Manager & Hungarian Grammar & Literature Teacher
Nyíregyházi University
Hungary 09.2004 - 06.2008
High School -
Fazekas Mihály High School
Debrecen, Hungary 09.2000 - 06.2004
Primary School -
Dr. Földi János Primary School
Hungary 09.1992 - 06.2000
Skills
- Fluent in English & Hungarian
- Hardworking attitude
- Microsoft Word and Excel
OPERA system, OnQ & PEP
Computer proficiency - Guest relation management
- Basic accounting knowledge
- First Aider
- Reservation handling
- Multitasking capability
- Crisis handling expertise
- Customer service management
- Health and Safety Compliance
- Customer Service
- Team Leadership
Accomplishments
I progressed from Receptionist to Front Office Manager through a series of promotions, supported by multiple performance awards including Employee of the Month (2017), Manager/Supervisor of the Quarter (2018), and Manager of the Year (2023).
References
References available upon request.
Timeline
Certificate of Higher Education - Women in Leadership.
University College Dublin
11.2023 - 04.2024
Front Office Manager
The Morrison Dublin, Curio Collection by Hilton
09.2015 - 01.2026
Receptionist
O'Callaghan Davenport Hotel
09.2011 - 09.2015
Chef
Gourmet Burger Kitchen
07.2008 - 09.2011
Diploma of Higher Education - PR Communication Manager & Hungarian Grammar & Literature Teacher
Nyíregyházi University
09.2004 - 06.2008
High School -
Fazekas Mihály High School
09.2000 - 06.2004
Primary School -
Dr. Földi János Primary School
09.1992 - 06.2000