I am a detail-oriented person with strong customer service and team collaboration experience. Experienced in maintaining high cleanliness standards while upholding a high standard of customer service. Committed to ensuring customer satisfaction through effective problem-solving, and timely service. I take pride in a job well done.
I communicate well with other team members to ensure that all designated areas are cleaned thoroughly. I use cleaning equipment, such as hoovers and mops, to clean any floors. I followed all safety protocols for using any chemicals for cleaning. I followed all guidelines for disposing of any waste. I cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
I cleaned guest rooms daily to maintain high cleanliness standards, and I also thoroughly cleaned the rooms after they had checked out. This included changing bed linens, with fresh linens after guests checked out. I helped with laundry duties by sorting and folding linens and towels after washing them. I reported any maintenance problems to the appropriate members of staff in order to ensure that all guests remained happy. I also worked well with the general public by making sure that any requested items, such as fresh towels, were delivered to the guests' rooms in a timely manner. I provided good customer service by communicating with guests and solving any issues that may have arisen. I helped guide and train new housekeeping staff on cleaning protocols and hotel standards.
I provide good customer service, as I am naturally a friendly person I do well in team collaboration and with communicating I have great time management skills as I can multi task well and am a punctual person I have the ability to think on my feet to solve any problems that may arise I do well in organisation, as I pay great attention to detail and am thorough in my work I have previous experience in handling money and do well with maths