Edel Murphy

Liaising with patients face to face and remotely.

Transcribing letters and documents using T-Pro.

Organizing and maintaining office systems.

Preparing, typing and formatting documents such as letters, and reports.

Handling incoming and outgoing mail, emails and phone calls.

Responding to inquiries from staff, patients, and external agencies.

Maintaining accurate records, databases and spreadsheets.

Ensuring the confidentiality of sensitive medical or personal data.

Updating patient records or administrative files a required using PIMS.

Ensuring all administrative activities comply with HSE policies and procedures.

• Maintained a high standard of client service excellence.
• Liaised with vendors to ensure high quality products and fast delivery time.
• Generated invoices and ensured vendors accounts were accurate and up to date.
• Created purchase orders and managed vendor accounts.
• Assessed new products to meet clients needs.
• Managed the sales team to prioritize tasks, rosters, set goals, and allocate resources efficiently.
• Created and updated clients and stakeholder records and accounts on the client records system.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proved successful outcomes working within tight deadlines and a fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Handled and resolved sensitive and complex enquiries and complaints, demonstrating an ability to communicate sensitively with all people and cultures.
• Maintained accurate records of all client and stakeholder activities, including contracts, quotes, follow-ups, and communications in accordance with legislation, policies and procedures.
• Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
• Served as a liaison between internal and external stakeholders such as operations, finance, production and vendors ensuring seamless end-to-end management of client accounts.
• Learned and adapted quickly to new technology and software applications.
• Skilled at working independently and collaboratively in a team environment.
• Collaborated with marketing department to align sales strategies with new campaigns.
• Implemented CRM tools to track customer interactions and sales progress.
• Managed portfolio of high-value accounts, ensuring they received exceptional service.
• Streamlined sales process, reducing time from lead to close.

• Efficiently handled high volumes of emails and phone calls to ensure timely responses and maintained excellent client communication.
• Generated invoices and purchase orders and ensured vendor accounts were accurate and up to date.
• Worked closely with the operations team and client service team to ensure all services where conducted on schedule.
• Audited documentation to ensure all services meet legislative requirements.
• Managed the client service and sales team ensuring all documents, forms and requests meet with legislative requirements and are keeping with policies and procedures.
• Maintained accurate records of all client and stakeholder activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Efficiently managed and resolved complaints to ensure client satisfaction and service improvement.
• Worked closely with the client services and sales team to prioritize tasks, roster, set goals, and allocate resources efficiently.
• Audited the client record system to ensure a data entry was accurate.
• Cultivated long-lasting relationships with existing clients by providing ongoing support.
• Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.

• Conducted regular face to face client interviews to identify client needs and requirements.
• Efficiently handled high volumes of emails and phone calls to ensure timely responses and maintained excellent client communication.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Utilized stakeholder software systems to drive product sales and track orders.
• Identified products and services to boost sales growth and maximize revenue generation.
• Accurately imputed data and maintained the Client Record System in accordance with legislation, policies and procedure.
• Audited client and stakeholder data to ensure up to date and reliable records.
• Efficiently handled high volumes of emails and phone calls to ensure timely responses and maintained excellent client communication.
• Conducted regular reviews of operations and identified areas for improvement.
• Managed client relationships through regular check-ins and updates on project progress.
• Collaborated effectively within a team to achieve common goals and improve overall performance.