Eamon Peart
London
Summary
I am a highly skilled sales professional with exceptional customer service and sales skills, experienced in providing premier service to clients and up-selling products in person, over the phone, and through email. I am proud of my strong communication skills and dedication to ensuring customer satisfaction. I have a proven track record of exceeding sales targets and building strong relationships with clients. Resourceful and well-organized with excellent leadership and team building record.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of operations
Donut Express Ireland
02.2022 - 06.2023
- Utilized exceptional leadership, management, and organizational skills to optimize business processes and increase efficiency and profitability
- Managed inventory levels using a JIT (Just in Time) model, ensuring timely and accurate ordering of new stock
- Trained new employees on company policies and procedures, resulting in a well-trained team that contributed to the success of the business
- Implemented new products to increase revenue and customer satisfaction
- Acted as a sales professional, utilizing extensive experience in sales to boost profits and provide top-notch customer service
- Demonstrated strong written and verbal communication skills, effectively communicating with customers and employees to ensure satisfaction and success
- Delivered exceptional customer service, addressing patient inquiries promptly and professionally.
Accounting Technician
R Hendy & Co
08.2021 - 02.2022
- Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
- Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
- Completed bi-weekly payroll for company employees.
- Supported smooth payroll administration through diligent record-keeping, proper deductions calculation, and prompt issue resolution.
- Maintained high-quality standards for customer interactions by consistently meeting or exceeding performance metrics.
- Conducted regular reviews of customer accounts to ensure accuracy and address any discrepancies proactively.
- Improved customer satisfaction by effectively addressing inquiries and resolving issues in a timely manner.
Sales Professional
Mickey Van Staden
01.2018 - 12.2019
- Setting up stall
- Packing up stall
- Wrapping sold merchandise
- Running errands/Doing odd jobs
- Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Accepted and processed cash, cheque, card and mobile payments
- Discussed Product with customers, outlined restrictions and educated on policies
- Listened to customer needs and desires to identify and recommend optimal products
- Opened, shelved and merchandised new products in visually appealing and organised displays
- Worked with diligence to regularly meet or exceed special targets, including special donations, and specific product promotions
- Monitored customers for signs of security concerns and escalated issues to management
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Sales Professional
Norman Berry
01.2016 - 01.2018
- Monitored multiple databases to keep track of all company inventory
- Supported Sales Manager in improving operations and resolving issues to deliver top-notch customer service
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Implemented marketing strategies which resulted in 12% growth of customer base
- Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation
- Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Maintained currency on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Provided company information and policies to customers upon inquiry and answered questions in person and via phone.
Education
Leaving Cert -
Avondale Community College
QQI Lvl 6 Accounting Technician - undefined
BIFE
02.2022
Skills
- Ability to Work Under Pressure
- Fast Learner
- Adaptability
- Communication
- Leadership
- Customer Service
References
References available upon request
COURSES
- Fundamentals of Marketing Strategy, University of London
- Investment and Portfolio Management, Rice University
Hobbies and Interests
- Learning
- Reading
- Gaming
- Walking
- Coding
- Swimming
Certification
- Python course - Ongoing
- Golang course - Ongoing
Timeline
Director of operations
Donut Express Ireland
02.2022 - 06.2023
Accounting Technician
R Hendy & Co
08.2021 - 02.2022
Sales Professional
Mickey Van Staden
01.2018 - 12.2019
Sales Professional
Norman Berry
01.2016 - 01.2018
QQI Lvl 6 Accounting Technician - undefined
BIFE
Leaving Cert -
Avondale Community College
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