Dzesmina Maskaliova
Cavan,Ireland
Summary
Dynamic and enthusiastic professional with a strong focus on customer service and satisfaction enhancement. Demonstrates superb time management and communication excellence, ensuring efficient cash handling and adherence to health and safety regulations. A team player with notable skills in patience, empathy, and safety consciousness, committed to delivering exceptional service while fostering a positive environment.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Sales assistant
Dunnes Stores
Cavan, Ireland
2025.09 - Current
- Monitored trends in consumer behaviour with keen attention to detail.
- Managed till operations smoothly, reducing waiting time for customers.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Improved customer service by efficiently handling queries and complaints.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Collaborated effectively with team members to meet sales targets.
Waitress
Cavan Crystal
Cavan, Ireland
2023.12 - 2024.10
- Advanced team efficiency by assisting in training new waitstaff members.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Enhanced guest satisfaction through attentive and prompt service.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Maintained clean and organised dining area for customer comfort.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Met special dietary requests with careful preparation and presentation of dishes.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Provided top-notch service to customers, improved overall dining experience.
Education
Level 5 - Nursing
Cavan Institute
Cavan 2024.09 - 2025.05
Leaving cert -
Loreto College
CavanSkills
- Superb time management
- Money handling
- Outgoing and enthusiastic
- Health and Safety regulations
- Safety consciousness
- Patience and empathy
- Customer satisfaction enhancement
- Communication excellence
- Cash handling
- Team player
- Customer Service
Certification
Garda Vetted
Full Drivers License
Manual handling
BLS Certification
Timeline
Sales assistant
Dunnes Stores
2025.09 - Current
Level 5 - Nursing
Cavan Institute
2024.09 - 2025.05
Waitress
Cavan Crystal
2023.12 - 2024.10
Leaving cert -
Loreto College