Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Websites
Thesis/Final Year Project
References
Timeline
BusinessDevelopmentManager
Dylan Lynch

Dylan Lynch

Latton, Monaghan,

Summary

Experienced IT professional with extensive expertise in Microsoft 365 administration, Cisco Meraki network management, and advanced cybersecurity protocols. Proven track record in leading large-scale IT projects across international locations, delivering exceptional results in infrastructure performance enhancement, system optimization, and user satisfaction. Adept at automating complex processes, significantly increasing productivity and efficiency. Recognized for outstanding leadership skills, fostering effective team collaboration, and excelling in rapid problem resolution and incident management. Successfully directed high-profile IT projects at Errigal Contracts, notably elevating system reliability and performance, directly impacting business continuity and client satisfaction. Adept at developing and executing strategic IT initiatives that drive technological innovation and operational efficiency.

Overview

7
7
years of professional experience

Work History

IT Infrastructure & Support Specialist

Errigal Contracts
Ardginney, Killybrone, Co. Monaghan
07.2024 - Current
  • Developed testing procedures for assessing new technology implementations.
  • Researched new technologies and solutions to improve existing networks.
  • Performed periodic updates on existing systems running Microsoft operating systems and ensured compatibility with other software applications.
  • Troubleshot any connectivity issues between PCs, Servers and printers, scanners that were connected over a LAN or WAN.
  • Maintained records of all computer assets owned by the organization along with their configurations using System Center Configuration Manager.
  • Installed software updates on servers, routers, firewalls, and other network devices.
  • Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
  • Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
  • Monitored system performance to ensure availability of services to authorized users.

IT Technical Support Specialist

ABP Food Group
Clones
06.2023 - 08.2024
  • Monitored and promptly responded to IT help desk requests.
  • Installed, configured, and maintained computer systems, networks, and applications.
  • Conducted maintenance and upgrades for existing computer systems.
  • Troubleshooting networking issues, addressing connectivity and performance concerns.
  • Configured user accounts in Active Directory and other platforms.
  • Deployed new computers for end users, adhering to company standards.
  • Managed inventory of technology assets within the network infrastructure.
  • Collaborated with various departments for successful technology integration.
  • Provided phone and remote assistance for technical issues and configurations.

Head Soccer Coach

Challenger Sports USA
Atlanta, Georgia
06.2022 - 09.2023
  • Led drills and fitness circuits to enhance athletes' coordination and skills.
  • Modeled correct actions to improve team behavior and instilled discipline.
  • Promoted sportsmanship among athletes, coaches, and parents.
  • Ensured safety during training, exercises, and equipment usage to prevent injuries.

Factory Production Worker

Manor Farm
Shercock
07.2018 - 06.2023
  • Evaluated and improved production processes for enhanced output.
  • Handled loading and unloading of materials onto/from pallets, trays, racks, and shelves.
  • Managed loading and unloading of items from machines and conveyors.
  • Sorted and packaged products for processing or shipment.

Supervisor of Factory Operations

Manor Farm
Shercock
05.2021 - 09.2021

As a reference, my manager's name and phone number are:

Stephen Courtney, 0894967882

  • Youngest-ever Manor Farm Supervisor in its 200-year history.
  • Ensured final products met quality and design standards.
  • Sorted, packaged, and prepared products for processing or shipment.
  • Collaborated with machine operators, ensuring efficient equipment setup and operation.
  • Managed product movement to meet production needs.
  • Attended training sessions to enhance machine operating skills.
  • Maintained safe and organized workstations.

Education

Bachelor of Science - Bachelor of Honors in Computing And Digital Media

GMIT/ATU
Galway
05.2023

Level 6 Continuous Professional Development (CPD) - CPD Diploma in Professional Competence

TU Dublin
Dublin
03-2024

Skills

  • Microsoft 365 Admin Center Expert
  • Zendesk Support Operations Specialist
  • Cisco Meraki Network Administrator
  • SharePoint Administration Professional
  • IT Support and Troubleshooting
  • Network Configuration and Monitoring
  • Cybersecurity and Threat Management
  • Firewall and VPN Administration
  • Active Directory Management
  • Endpoint Security and Device Management
  • Technical Documentation and Reporting
  • Automation and Scripting (PowerShell)
  • Virtualization and Infrastructure Management
  • Incident Response and Resolution
  • Data Backup and Disaster Recovery
  • Project Coordination and Team Leadership
  • Customer Service and Communication

Accomplishments

  • Hand-selected to independently lead and execute high-level networking and IT infrastructure projects in Europe and London for Errigal Contracts, ensuring seamless connectivity and system optimization for major corporate clients.
  • 4th place in ATU Entrepreneur Awards, winning 350 euro for "Fuel Buddy" project.
  • Promoted from General Operative to Step-In Supervisor, overseeing 40+ people.
  • Selected for TU Dublin Graduate program while working as an IT technician at ABP.

Affiliations

Interests include:

  • GAA – Big fan of Gaelic football, love watching and playing when I can.
  • Formula 1 – Follow the races closely, enjoy the competition and tech side of it.
  • Soccer – Watch and play whenever possible, big into Chelsea FC and international tournaments.
  • Gym – Enjoy working out to stay active and healthy.

Thesis/Final Year Project

  • For my thesis, me and my team created an app that was awarded runner-up in Ireland's best up-and-coming apps.
  • Our project advertisement video can be seen here: https://www.youtube.com/watch?v=GOQ6fPogmbU

References

References available upon request.

Timeline

IT Infrastructure & Support Specialist

Errigal Contracts
07.2024 - Current

IT Technical Support Specialist

ABP Food Group
06.2023 - 08.2024

Head Soccer Coach

Challenger Sports USA
06.2022 - 09.2023

Supervisor of Factory Operations

Manor Farm
05.2021 - 09.2021

Factory Production Worker

Manor Farm
07.2018 - 06.2023

Bachelor of Science - Bachelor of Honors in Computing And Digital Media

GMIT/ATU

Level 6 Continuous Professional Development (CPD) - CPD Diploma in Professional Competence

TU Dublin
Dylan Lynch