Dylan Goldsmith
Greystones
Summary
A highly motivated professional with a strong commitment to embracing new challenges. Demonstrates a robust work ethic, exceptional adaptability, and excellent interpersonal skills. Proficient in self-directed work and quick mastery of novel skill sets.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Leisure Attendant
Shoreline
Greystones
06.2022 - Current
- Carrying out administrative tasks at reception
- Coaching a wide range of sports to children from the ages of 3-13
- Coaching athletics to adults of all ages
- Coaching athletics to children and adults with disabilities
- Providing excellent service and attention to customers when face-to-face or through phone conversations.
- Displaying strong telephone etiquette, and effectively handling difficult calls.
- Recognizing by management for providing exceptional customer service.
- Handling cash register transactions accurately while maintaining proper security measures.
- Cleaning work areas and equipment at the end of each shift.
- Maintaining a clean, orderly environment by sweeping, mopping, and taking out the rubbish.
- Assisting other staff members in completing tasks as needed.
- Ensuring that all customer service standards were met or exceeded during each shift.
- Informing management of any safety hazards or customer complaints immediately.
- Providing friendly reminders to customers about upcoming events or promotional offers.
- Answering guest questions regarding amenities and services and offered assistance in solving problems.
Merchant Success Executive
GladCloud
Dublin, Ireland
01.2024 - 05.2024
- Resolved customer complaints in a timely manner to maintain positive relationships.
- Assessed customer needs and educated on product functionality and features.
- Developed and implemented strategies to increase executive efficiency.
- Collaborated with other departments in the organization to develop strategic plans.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Implemented strategies to take advantage of new opportunities.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Education
Bachelor of Business (Honours) - Business Management
Institute of Art And Design Technology
Dun Laoghaire05.2025
Skills
- Data Management- Successfully organized and maintained a large database of records, ensuring easy access
- Microsoft Office- Many years of experience with excel, creating spreadsheets for budgets and other accounts
- Excellent Communication- Received praise for clear communication in team meetings
- Dependable and Responsible- Consistently met tight project deadlines
- Task Prioritization
- Problem Resolution
- Client Coaching- Achieved fitness improvements and positive testimonials
- Customer Service- Maintained a high customer satisfaction rate by providing excellent service and promptly addressing problems and concerns
Certification
- First Aid Responder - PHEC
- Fire Marshal & Manual Handling - East Coast Training
Timeline
Merchant Success Executive
GladCloud
01.2024 - 05.2024
Leisure Attendant
Shoreline
06.2022 - Current
Bachelor of Business (Honours) - Business Management
Institute of Art And Design Technology
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