Dylan Cooling
Dublin
Summary
Results-driven Account Executive with expertise in managing consultative B2B SaaS sales cycles, from prospecting to negotiation and close. Specializes in identifying operational challenges and aligning solutions with business goals while fostering strong relationships with senior stakeholders. Employs a data-driven approach to enhance pipeline generation, deal strategy, and revenue growth.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Account Executive
Front
02.2026 - Current
- Achieved 120% of quarterly sales target across Q1, Q2 and Q3 2026.
- Own the full sales cycle for Front’s customer operations platform, from prospecting and discovery through to commercial negotiation and close.
- Lead consultative discovery and tailored product demonstrations, connecting customer workflow challenges to clear business outcomes.
- Build and progress qualified pipeline through strategic outbound prospecting, account research and territory planning.
- Navigate complex, multi-stakeholder sales processes in partnership with Solutions Engineers and cross-functional teams.
Sales Development Representative
Front
11.2024 - 01.2026
- Generated $3.29M in net new pipeline over 12 months, progressing 58% to validation, $948K to negotiation and $567K to Closed Won.
- Led discovery, early-stage demos and opportunity strategy alongside Account Executives, uncovering stakeholder needs and expansion opportunities.
- Maintained high-quality Salesforce data and accurate forecasting.
- Awarded SDR of the Year at Front’s FY26 Sales Kick Off.
- Ranked #1 across the SDR team for outbound pipeline in Q1 2026, generating $384K - more than double the next-highest performer.
Sales Development Representative
ServiceNow
11.2022 - 11.2023
- Consistently met or exceeded quarterly quota targets across SMB, Mid-Market, and Enterprise segments
- Executed multi-channel inbound and outbound prospecting, generating qualified leads for Account Executives
- Led discovery conversations to uncover complex business challenges across multiple stakeholders, aligning ServiceNow solutions to customer needs
- Partnered with Sales and Marketing to enhance engagement across target accounts and facilitate pipeline progression
- Maintained precise pipeline tracking and forecasting in Dynamics 365, ensuring data integrity for sales strategy
People Care Associate
ServiceNow
11.2021 - 11.2022
- Served as first point of contact for employee enquiries on HR policies, payroll, and benefits, enhancing employee access to information
- Administered employee benefits programmes including health insurance and pensions
- Ensured HRIS data integrity and maintained accurate employee records to support HR operations
- Managed administration of employee benefits programmes, including health insurance and pensions, to support employee well-being
- Supported HR compliance and employee relations processes
- Produced reports and analysed HR data to support operational improvements
Education
Bachelor of Business Studies -
Dublin City University
01-2021
Business Studies - undefined
Coláiste Dhúlaigh
01-2018
Skills
- Sales forecasting
- Sales quota achievement
- Client relations
- Pipeline management
- Territory management
- Client relationship building
- Client relations
Certification
Sandler Sales Methodology Training, Front
Timeline
Account Executive
Front
02.2026 - Current
Sales Development Representative
Front
11.2024 - 01.2026
Sales Development Representative
ServiceNow
11.2022 - 11.2023
People Care Associate
ServiceNow
11.2021 - 11.2022
Business Studies - undefined
Coláiste Dhúlaigh
Bachelor of Business Studies -
Dublin City University