Dwi Ratna Puryanti

• Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed in European GB/IE markets.
• Conduct coaching and calibration sessions to the Content Moderation teams to ensure that operational policies and processes are being applied consistently.
• Conduct root cause data analysis and summary.
• Enhance moderation policy and community safety continuously.
• POC for WBR and creation of weekly report to highlight any issues happening in the market to TL.
• Act as second in command for EN Live team to support TL in managing day-to-day operations, including task delegation, problem-solving, and ensuring team objectives are met.
• Continuously assess current workflows, identify areas for improvement, and propose changes to enhance team efficiency and effectiveness.
• Provide coverage for the TL during their absence, ensuring that team operations continue seamlessly.
• Back up POC for Market Calibration, provided essential support in ensuring the accuracy and consistency of market data.

Quality Analyst SME, Feb 2022 - Feb 2024

• Taking Final Decision in the appeal process.
• Support management with report and discussion on underperforming SQA's action plan.
• Support management with monitoring the quality and behavior of the market. Presenting quality reports to stakeholders and attending action plan meeting.
• Involved in the case collection process to review cases to support Policy Enforcement Specialist (PES) & Global training team.
• Collaborate with the Global training team by providing answers to vetted cases for use in training.
• Help identify any trends, loopholes in policy, and appeal process.
• Mentor and coach SQAs to ensure they achieve core quality metrics.
• Ensure ad hoc duties and other affairs within the team are handled in a timely manner.
• Deliver weekly internal calibration and answer SQA policy questions.
• Deliver short refresher training as needed.

Special project, Sep 2018:

• Deep dive investigation of profile/content based on strong market expertise.
• Investigating reported escalation across multiple channels on Facebook or Instagram.
• Recognizing trends and patterns, and escalating issues outside the company policy and the global team.

CO Quality Auditor, Dec 2017:

• Mentoring and coaching new members to understand the workflow, processes, and safety policy of our market.
• Conducting internal audits to identify knowledge gaps and proposing training and development interventions.
• Facilitate training and shadowing. Review reported content within agreed turnaround times and standards.

Community Operations Analyst, Feb 2016.

• Enforce the company's terms of use by carefully monitoring reports of abuse or explicit content on the site.
• Review the reported content within agreed turnaround times and standards of quality in compliance with all appropriate procedures and processes.
• Determine whether to keep or delete the reported content based on the terms of use. Identify inefficiencies in workflow and suggest solutions.

• Scheduled deliveries based on production forecasts, material substitutions, storage and handling facilities, and maintenance requirements for a large factory.
• Liaise and communicate across all stakeholders, including suppliers, buyers, and materials planning, to resolve issues and shortages.
• Work with the buyer to validate the schedule and report back on any nonconformance to the delivery, and present a solution to problems arising.
• Alert stakeholders to critical/shortage material and manage supplier to resolution of shortage.
• Analyzed demand and recommended updates to the calendar schedule.

• Processed invoices and checks, and maintained daily cash logs and deposits.
• Sole member of the corporate finance team based in Batam, reporting directly to the CFO of this large national industrial stockholder.
• Responsible for managing all accounts receivable, including credit control of aging customers.
• Producing monthly accounts payable report for the Chief Financial Officer.
• Monthly bank reconciliation and weekly banking.
• Yearly and monthly closing of accounts. Reporting to Customs Authority on all imports and producing compliance documentation.