Mohamed Fahad Khan Karol
Dublin ,Ireland
Summary
I'm a dedicated and a versatile employee, Motivated to maintain customer satisfaction and achieve targets and goals . I possess great leadership skills, Communication skills, punctuality and honesty with my ultimate aim is to contribute to the success of the organization and become a valuable employee.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Passenger Service Agent
Sky Handling Partner ltd.
Dublin Intl. Aiport, Ireland
02.2025 - Current
- Amadeus Certified has been primarily trained for airlines such as Air Canada, Air France, KLM, Iceland air, and TAP Portugal.
- Provided warm and friendly welcome to customers upon arrival at airport.
- Executed duties at the information desk, offering prompt assistance to travellers.
- Reviewed passports and travel documentation, issuing boarding passes upon completion.
- Checked-in luggage and confirmed carry-on items met security requirements.
- Assisted passengers at boarding gates, enabling prompt service and on-time flight departures.
Customer Service Executive & Load Controller
Air India Airport Services Ltd.
Goa international Airport, India
03.2023 - 03.2024
- Company Overview: India's largest and topmost Ground handling agency.
- I have 1 year experience in the job role of Customer Service Executive.
- I have provided Excellent customer service and hospitality to a diverse range of passengers including VIP's and foreign diplomats.
- I was in charge of my pool which handled Alliance Air operations.
- I have handled shifts and lead a team of 16 staff members.
- I also have a DG Class-9 certificate. (Substances and articles which, During air transport present resent a danger)
- I have a load controller license for Alliance Air which operates ATR 72-600 type aircrafts.
Trainee front office associate
Taj Exoctica Resort & Spa, Goa
Goa, India
12.2022 - 12.2022
- I completed a one-month on-the-job training program in the front office of a five-star hotel operated by the TAJ group of hotels.
- I recieved training to greet guests, check them in and out, and handle special requests.
- How to communicate clearly and politely with guests, staff, and other departments.
- How to use property management systems, online booking platforms, and other relevant software.
Education
Bachelor's In Commerce - Accounting, Cost accounting
Rosary College of Commerce and Arts
06.2019 - 05.2022
Diploma in Front Office Operations - Hospitality and Tourism
International Institute of Hospitality Management
06.2022 - 02.2023
Skills
- Highly Trained in Amadeus-Altea & Paxlink
- Highly Skilled in Microsoft Office
- Moderately Skilled in Digital Marketing and Social Media Advertising
- Leadership
- Customer service
- Communicating and Active listener
- Versatile & Punctual
- Dedicated
- Honest & Open- Minded
- Goals and objectives Achiever
- Upselling and cross-selling
Certification
- BSAT Certified
- Aircraft weight and balance Controller Licence for ATR 72-600 type aircraft.
- DG class 9 Certificate
- Diploma Certificate in Front Office Operations
Languages
English
Fluent
Hindi
Native
Konkani
Fluent
Marathi
Elementary
Accomplishments
I have received a 'letter of appreciation' from the Alliance Air Station Manager for my efforts and professionalism demonstrated during the flight disruptions and last-minute cancellations.
Timeline
Passenger Service Agent
Sky Handling Partner ltd.
02.2025 - Current
Customer Service Executive & Load Controller
Air India Airport Services Ltd.
03.2023 - 03.2024
Trainee front office associate
Taj Exoctica Resort & Spa, Goa
12.2022 - 12.2022
Diploma in Front Office Operations - Hospitality and Tourism
International Institute of Hospitality Management
06.2022 - 02.2023
Bachelor's In Commerce - Accounting, Cost accounting
Rosary College of Commerce and Arts
06.2019 - 05.2022
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