Drishti Jangid
Dublin,Dublin
Summary
MSc International Business graduate with up to 2 years of hands-on experience and a keen interest in developing expertise in supply chain and food industry systems and processes. Skilled at data-driven analysis and also possess strong problem-solving skills and expertise in stakeholder collaboration, advanced Excel analysis, and process optimization. Skilled in executing data-informed strategies to support business objectives in dynamic, fast-paced environments.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Waitress & Barista
Caimei
Dublin
09.2023 - 11.2024
- Implemented customer-first initiatives leading to a 20% increase in satisfaction, showcasing adaptability and quick thinking applicable to client-centric strategy
- Spearheaded efforts to collect and analyze customer feedback, utilizing data to implement continuous improvements and boost overall service quality
- Onboarded and mentored five new hires, providing end-to-end training on workflow efficiency and customer service best practices
- Demonstrated strong conflict resolution skills, mediating team disputes and fostering a collaborative, high-performance environment.
Relationship Manager
Elle Magazine
Mumbai
03.2022 - 05.2022
- Established and nurtured a robust network of business clients, devising innovative marketing strategies to drive brand expansion and increase client base
- Successfully managed conflicting priorities, ensuring timely project delivery and stakeholder satisfaction
- Coordinated with stakeholders across different levels to ensure seamless event execution and marketing alignment, fostering stronger client relationships
- Adapted to fast-paced, customer-focused environments by prioritizing tasks efficiently and resolving challenges proactively
Social Media Marketing Executive
HomeSync
Mumbai
12.2019 - 12.2021
- Managed and executed integrated marketing campaigns across social media and digital channels, collaborating with creative teams to optimize content and maximize audience engagement
- Utilized CRM systems like HubSpot and Salesforce to track and analysed customer engagement patterns, supporting the development of tailored content strategies for optimized customer interaction
- Utilized advanced Excel functions (pivot tables, VLOOKUP) for data analysis and reporting, providing insights on customer engagement and campaign performance
- Monitored and analysed social media engagement KPIs & liaised with stakeholders at all levels to optimize project execution, ensuring timely delivery and alignment with client expectations
- Managed and optimized social media campaigns, leveraging data analysis to engage high-potential customer leads, increasing engagement by 30% over six months
- Played a pivotal role in B2B sales and marketing, driving lead generation efforts through social media, and successfully converting inquiries into sales-qualified leads
Education
MSc - International Business
UCD Smurfit Business School
Bachelors - Management Studies (Specialization in Marketing)
University of Mumbai
Skills
- Advanced Excel (pivot tables, VLOOKUP)
- Business Analysis
- Supply chain management
- Operations Management
- Global Marketing
- Customer Relationship Management
- E-Commerce
- Google Analytics
- Project Management
- MS Project
- Jira
- Asana
- MS Word
- SEO
- SharePoint
- Strategic Management
- Teamwork
- Agile
- Excellent Communication
- Team Leadership
- Forecasting proficiency
- Demand planning
- Logistics coordination
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Certification
- Agile Project Management and JIRA (Cloud Edition)
- Google Digital Marketing
- IELTS English Language Certification
Languages
English
Spanish (A1 Level)
Hindi
Timeline
Waitress & Barista
Caimei
09.2023 - 11.2024
Relationship Manager
Elle Magazine
03.2022 - 05.2022
Social Media Marketing Executive
HomeSync
12.2019 - 12.2021
Bachelors - Management Studies (Specialization in Marketing)
University of Mumbai
MSc - International Business
UCD Smurfit Business School
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