Douglas Silva
Dublin ,Irlanda
Summary
Marketing professional with solid experience in customer service, strategy development, social media engagement, and web analytics. Proven track record of improving customer satisfaction and loyalty through direct interaction and personalized communication. Skilled in leveraging customer insights to create impactful campaigns, drive sales performance, and optimize results. Strong background in content creation, data analysis, and cross-functional collaboration to support business growth and engagement initiatives.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Costumer Service
Nando's Academy Street
Cork
04.2023 - 12.2024
- Delivered exceptional customer service in a fast-paced, multicultural setting.
- Addressed requests and feedback to enhance customer experience and retention.
- Collaborated with diverse teams to develop agility in high-demand situations.
- Gained international experience that improved English proficiency and understanding of consumer behaviour.
Social media manager
Casa Natura Musical
São Paulo, Brazil
06.2018 - 12.2022
- Developed and implemented integrated marketing strategies aligned with brand's cultural programming.
- Secured long-term collaborations by leading acquisition and retention of media partners.
- Produced content across platforms, emphasising authentic storytelling and community engagement.
- Managed digital campaigns and email marketing, analysing performance to inform strategic decisions.
Marketing assistant
MASP Sao Paulo Museum of Art
São Paulo, Brazil
01.2016 - 06.2018
- Developed strategic briefs for institutional campaigns and marketing materials.
- Increased organic traffic by 50% through continuous website updates.
- Analysed performance data to create insightful reports for marketing strategies.
- Acquired and managed over 20 strategic media partners to enhance brand visibility.
Education
General English - Course completed at level C1
Cork English College
Cork, County Cork 01.2023 - 12.2024
Marketing -
ETEC Sao Paulo State Technical School
São Paulo, Brazil 07.2020 - 12.2021
Social Communication - Jornalism
Northern Paraná University
Londrina, Brazil 02.2009 - 12.2012
Skills
- Marketing Strategy
- Social Media
- Web Analyst
- Sales
- Content creation
- Data analysis
- Campaign management
- Customer engagement
- Strategic partnerships
- Team collaboration
Languages
English
Advanced
Spanish
Upper intermediate
Portuguese
Native
Certification
Complete Google Ads course + Remarketing + Youtube Ads
Undemy
June 2020
Social Media Marketing Analyst
Senac University Center
August 2019 - September 2019
Timeline
Costumer Service
Nando's Academy Street
04.2023 - 12.2024
General English - Course completed at level C1
Cork English College
01.2023 - 12.2024
Marketing -
ETEC Sao Paulo State Technical School
07.2020 - 12.2021
Social media manager
Casa Natura Musical
06.2018 - 12.2022
Marketing assistant
MASP Sao Paulo Museum of Art
01.2016 - 06.2018
Social Communication - Jornalism
Northern Paraná University
02.2009 - 12.2012
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