Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Personalitystrengths
Timeline
Generic

Doriana Mayes

Reno

Summary

Analytical and detail-oriented professional with a strong background in technology, office duties, and customer service. Seeking an entry-level position that offers opportunities for learning and growth. Eager to acquire knowledge in resolving complex problems as well as exceptional information gathering and ensuring compliance with federal, state, and local regulations. Recognized for excellent organizational skills, patience, and a collaborative approach. Aiming to leverage expertise in data management and administrative assistance to support this remote position. Personable and organized individual with a keen eye for detail and a positive, upbeat attitude. Possesses strong communication skills and a solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support. Developed strong organizational and coordination skills within a fast-paced office environment, successfully transitioning into a new field. Demonstrated ability to manage schedules, handle correspondence, and support team projects effectively. Looking to leverage these transferable skills to add value and drive results in a different industry.

Offering detail-oriented approach and readiness to learn and thrive in data-centric environment. Brings understanding of computer operations and data management, including basic proficiency in Excel and database software. Ready to use and develop organizational skills and attention to detail in Data Entry Clerk role.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

NexRep
12.2024 - Current
  • Recorded customer interactions by updating CRM systems with detailed notes and follow-up actions.
  • Coordinated with sales and marketing teams to ensure customer needs aligned with service offerings.
  • Monitored customer satisfaction by conducting surveys and gathering feedback post-interaction.
  • Handled customer inquiries by providing clear and accurate information about products and services.
  • Identified recurring issues by analyzing customer feedback and support tickets.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Warehouse Associate

Benco Dental
10.2024 - Current
  • Enhanced warehouse operations by applying thorough and dependable traits to manage inventory and ensure accurate order picking, leading to improved efficiency
  • Utilized Microsoft Excel and data entry skills to maintain accurate records of shipments and inventory, demonstrating attention to detail and organizational skills
  • Provided customer-focused service by addressing client inquiries and resolving issues promptly, showcasing excellent communication and interpersonal skills

Administrative Assistant

Health and Social Services job train
04.2014 - 12.2014
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Education

Bachelor of Science - Business Administration

American Intercontinental University
Usa
01-2027

Associate of Science - AS - Accounting

Post University
01.2023

Skills

  • Microsoft Products/ Computer skills
  • Data Collection
  • Communication
  • Customer-focused Service
  • Data Management
  • Kronos (Timekeeping Software)/ Workday (Software)/ UltiPro (HRIS Software)
  • Time management
  • Office administration
  • Customer and client relations
  • Critical thinking/ Complaint handling/
  • Customer relationship management (CRM)
  • Call center/ Conflict Resolution

Certification

Intuit Bookkeeping Certification, Coursera

Hobbies and Interests

  • Crochet
  • I enjoy creating crafts and projects for family and non profit organizations. I eventually plan to add my projects to but store.

Personalitystrengths

  • Open-minded - Open to new ideas, yet values tradition
  • Planful - Structured, meticulous, and achievement-oriented
  • Engaged - Excels in teams and one-on-one interactions
  • Accommodating - Diplomatic and accepting of others' needs
  • Composed - Remains calm under pressure

Timeline

Customer Support Specialist

NexRep
12.2024 - Current

Warehouse Associate

Benco Dental
10.2024 - Current

Administrative Assistant

Health and Social Services job train
04.2014 - 12.2014

Associate of Science - AS - Accounting

Post University
Intuit Bookkeeping Certification, Coursera

Bachelor of Science - Business Administration

American Intercontinental University
Doriana Mayes