KHANYISILE MNISI
Johannesburg
Summary
I am a detail-oriented and organized individual with a strong ability to manage tasks efficiently. I am skilled in handling correspondence, maintaining accurate records, and ensuring compliance with policies and procedures. I am eager to contribute to a team by providing excellent customer service, resolving inquiries, and supporting the smooth operation of registry functions. My goal is to learn and grow in this role while ensuring the highest standards of accuracy and efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Consultant
Connect Financial Services-Pepkor
11.2015 - 12.2023
- Evaluated and processed 55 application documents daily using SAP ensuring data accuracy and efficiency in financial transactions
- Attend to clients, handle telephonic and other enquiries received
- Resolved client disputes through strategic problem-solving and investigated disputes proactively, minimizing escalations while maintaining high levels of client satisfaction
- Maintained and analyzed spreadsheets, generating comprehensive reports for management to optimize approval processes
- Collaborated with sales department and customer service teams to align decisions with business goals, enhancing client satisfaction.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Managed client relationships through regular check-ins and updates on project progress.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Admin and Stockroom Supervisor
Incredible, Connection
09.2012 - 10.2015
- Conducted regular one-on-one (1-2-1) meetings with staff to review Key Performance Indicators (KPIs), providing constructive feedback and support. Ensured all meeting records were accurately documented, filed, and stored electronically for easy access and compliance.
- Coordinated cross-functional teams during peak times to ensure adequate staffing levels for increased demand periods.
- Resolved customer concerns regarding product availability or delays in a professional and timely manner.
- Maximized storage space utilization by designing efficient shelving layouts that accommodated various product sizes and shapes without compromising accessibility or safety standards.
- Consistently maintained and updated weekly and monthly reports to ensure accurate filing, efficient archiving, and streamlined document retrieval processes.
- Boosted employee productivity through comprehensive training programs and performance evaluations.
- Served as a key liaison between the stockroom and other departments, fostering open communication channels to ensure seamless operations across the organization.
- Determined staffing needs, developing schedules to staff all shifts.
- Efficiently managed a high volume of over 30 incoming calls daily, ensuring prompt and professional communication. Operated and maintained photocopying and scanning equipment, ensuring optimal functionality and high-quality document reproduction.
- Achieved and maintained an average score of 87% on quarterly department scorecard audits, consistently meeting and exceeding performance standards while ensuring compliance with organizational goals and quality benchmarks.
Education
Short Course - Business Management
IQ ACADEMY
JohannesburgSkills
- Client engagement
- Integrity and honesty
- Telephone and Email etiquette
- Reports and documentation
- Computer Literacy
- Adaptability
- Empathy
- Decision-making
- Attention to detail
- Time management
- Problem-solving
- Quality assurance
Certification
Certificate Information Technology Essentials: Udemy Online Course
Matric (Grade 12): Dr. BW Vilakazi Secondary School
References
REFERENCE
References available
upon request
Timeline
Consultant
Connect Financial Services-Pepkor
11.2015 - 12.2023
Admin and Stockroom Supervisor
Incredible, Connection
09.2012 - 10.2015
Short Course - Business Management
IQ ACADEMY
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