Dora Beres
Enniskillen
Summary
Dynamic leader with a proven track record at Swifts Eurospar, excelling in regulatory compliance and relationship building. Mastered staff management and revenue growth, enhancing customer satisfaction and loyalty. Achieved significant improvements in operational efficiency and team effectiveness through strategic planning and training. Skilled in budget control and brand management, consistently exceeding performance goals.
Overview
8
8
years of professional experience
Work History
Manager
Swifts Eurospar
Enniskillen, United Kingdom
07.2016 - Current
- Conducted performance reviews for team members.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Recruited and trained new employees to meet job requirements.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Produced thorough, accurate and timely reports of project activities.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with regulatory requirements and industry standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Analyzed business performance data and forecasted business results for upper management.
- Directed recruitment, hiring, and training of new staff members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached, mentored and trained team members in order to improve their job performance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Selye Janos Human High School
Hungary06-2008
Skills
- Regulatory compliance
- Relationship building
- Revenue management
- Staff management
- Documentation and reporting
- Expectation setting
- Recruiting and interviewing
- Inventory management
- Employee onboarding
- Brand management
- Time management
- Budget control
Languages
Hungarian
First Language
English
Proficient (C2)
C2
Affiliations
- Personal trainer with over 20 Clients
- Love to travel
Accomplishments
- Certified in Food Safety Levels 1 and 2, encompassing Allergen Training
- Subway Brand Manager Training Certification
References
References available upon request.
Timeline
Manager
Swifts Eurospar
07.2016 - Current
High School Diploma -
Selye Janos Human High School
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