Soualhio Diomande
London
Summary
Adaptable and driven, equipped with strong leadership and communication skills, combined with strategic planning and problem-solving abilities. Proven track record of managing teams and delivering exceptional customer service. Ready to make significant impact.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Floor Manager
Soul Lounge
Clapham
04.2021 - 02.2025
- Motivating Sales Team Success: Keep an eye on our sales team’s progress to make sure they’re on track with their monthly goals, offering support and guidance as needed to help them succeed
- Resolving Customer Concerns: Listen carefully to any customer complaints about our service, food, or staff and work to resolve these issues to ensure a positive experience
- Coordinating with Events for Promotions: Work closely with the Event Manager to plan exciting promotions, prepare for big sales days, and ensure we’re reaching customers with effective advertising
- Enhancing Customer Experience: Observe and analyse what our customers are looking for to tailor sales promotions and create memorable events, from brunches and day parties to lively night gatherings
- Handling Incidents: Record and manage reports of any disturbances or inappropriate behavior, making sure to document these incidents carefully to maintain a safe and welcoming environment
- Building a Great Team: Conduct interviews thoughtfully to select the right team members, provide effective training, and supervise staff to help everyone bring their best to the table
- Seamless Event Setup: Oversee the setup and breakdown of the main restaurant area for each shift, ensuring a smooth flow between regular service and event-specific arrangements
Manager in Training
Eden
Portsmouth
02.2019 - 04.2021
- Recognized and formally acknowledge outstanding staff performance to boost company morale and productivity
- Skillfully interacted with external vendors to obtain the best quality in pricing and product
- Assisting with the execution of new menu implementation
- Setting up and coordinating a range of special events and private party and promoted upcoming event and student nights to increase revenue
- Clearly and promptly communicated relevant information to staff, such as large reservation or last-minute menu changes
Online Lead Generator
Jobsite
06.2018 - 02.2019
- Generating new business opportunities and outbound call lead for the external sale team
- Proven and recognized ability to quickly build excellent client rapport
- Proactively monitor internal CRM and Linked
- Generating business leads quickly and accurately with excellent attention to detail
Head Host
Tiger-Tiger
Portsmouth
02.2016 - 06.2018
- Ensuring VIP booths were well presented and encouraged table sale as well as working with a team of hosts, assuring that VIP booths are run smoothly by delivering a high standard of services and customer satisfaction
- Creating my own client and database of high-end clients, which increase revenue profit
- Providing excellent table service to every customer VIP treatment, by increasing the knowledge of the type of products that sold within the venue
- Upselling area and alcohol with pleasant and personable demeanor customer service, making sure to remember every customer and ensuring customers return with other friends to increase sales
- Sale responsibility with information that has been provided by the Sale team, to create flawless experience
- Trained bartender by working happy hour shifts, providing great cocktails knowledge toward our VIP customers, giving them great customer service choices on different types of drinks that are sold within the venues
Education
Gym Instructor - Level 2
Highbury College
01.2014 - 01.2015
BTEC Diploma Work Skill - Level 2
Portsmouth College
01.2009 - 01.2011
GCSE - Math’s: B, English: C, Textiles (C) 5 A-C’s
ST. Edmunds Catholic School
Portsmouth 01.2007 - 01.2009
Skills
- Thrives in fast-paced environment
- Service-oriented
- Passion for customer service
- Strong work ethic
- Conflict resolution techniques
- Inventory control and record keeping
- Recruitment and hiring of staff
- Staff management
Timeline
Floor Manager
Soul Lounge
04.2021 - 02.2025
Manager in Training
Eden
02.2019 - 04.2021
Online Lead Generator
Jobsite
06.2018 - 02.2019
Head Host
Tiger-Tiger
02.2016 - 06.2018
Gym Instructor - Level 2
Highbury College
01.2014 - 01.2015
BTEC Diploma Work Skill - Level 2
Portsmouth College
01.2009 - 01.2011
GCSE - Math’s: B, English: C, Textiles (C) 5 A-C’s
ST. Edmunds Catholic School
01.2007 - 01.2009
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