Donna Maire Devine Healy
Kilgarvin Fardrum Ballinahown Athlone Co. Westmeath
Summary
Dedicated Pharmacy Dispenser with nineteen years of experience working in fast moving busy environment, Dolan's Pharmacy in Moate.
Exceptionally skilled in the areas of the dispensary area and over the counter area.
With a profound expertise in blister packing, dispensing and overseeing the Hardship scheme is completed each month.
Confident professional, able to accurately dispense and order pharmacy prescriptions.
Motivated professional demonstrating strengths in customer service and teamwork.
Committed to strict confidentiality and protocols to reduce risks to customers/ patients.
Focused on meeting patient needs with empathy and professionalism while actively contributing.
Overall I enjoy helping people, improve their healthcare.
Overview
1
1
Language
1
1
Certification
19
19
years of professional experience
Work History
Pharmaceutical Technician
Mr. Robert Dolan ( Allcare Pharmacy )
Church Street Moate , Co. Westmeath Ireland
06.2007 - Current
- Processed prescription orders efficiently, utilising McLernon's computer systems for accurate records management.
- Received written prescriptions and refill online healthmail requests from patients, evaluating information for completeness and accuracy before filling.
- Ensured all prescribed products were picked and dispensed accurately.
- Checked medication labelling meticulously for safe, appropriate customer use.
- Instructed customers on dosage information and safe medication use.
- Prepared correct quantities of medication to pharmacist instructions.
- Collaborated with pharmacists to verify medication dosages and compound medications according to specific requirements.
- Streamlined inventory management by rotating stock, removing expired or damaged products, and resolving discrepancies in drug counts.
- Managed pharmaceutical stock, conducted regular inventories, and reordered items to prevent shortages.
- Monitored refrigerated medications to ensure they were stored within appropriate temperature ranges.
- Safeguarded narcotics and medical supplies with stringent adherence to inventory management, labelling and dispensing protocols.
- Liaised with healthcare providers to clarify prescription orders and ensure accurate medication dispensing.
- Facilitated pharmacy operations by responding to telephone enquiries and coordinating repeat prescription orders.
- Communicated with medical centre offices to obtain refills on patients' behalf.
- Worked collaboratively with dispensing teams to meet team goals and support efficient operations.
- Delivered exceptional customer service, addressing queries and concerns with empathy and professionalism.
- Provided expert advice on over-the-counter medications and healthcare products, enhancing patient care.
- Maintained complete patient and customer confidentiality of sensitive health and personal data.
- Recorded items dispensed for accurate inventory information.
- Processed customer payments promptly to maintain smooth operations.
- Prepared blister packs and other compliance aids, facilitating easier medication management for patients.
- Engaged in continuous professional development, attending training sessions to enhance pharmaceutical knowledge.
- Completed required HSE paperwork precisely and swiftly, upkeeping accurate records and documentation (Schemes), Hardship, Dental, Hospital, LTI , DPS, Medical card GMS, Eu, Methadone.
- Monitored supply inventory and promptly submit the order list to the relevant suppliers to prevent shortages. ( Uniphar, United Drug, HSE Hub, )
- Checked in inventory orders, organising them alphabetically and by date for easy access.
- Secured medication against tampering or theft by following controlled drug specifications.
- Notified patients of completed prescriptions for collection.
- Engaged in continuous professional development, attending training sessions to enhance pharmaceutical knowledge.
- Supported the training of technician students and new pharmacy staff, sharing expertise and promoting best practices.
- Performed extemporaneous compounding as instructed by the pharmacist, including magic mouth wash and creams.
- Assessed whether prescription charges should be paid, in line with guidelines.
- Ensuring the patient / customer receives the correct prescription using the scanner system.
- Verified co-payment amounts and used point of sale system to process payments.
- Cleaned counters and surfaces to maintain hygienic pharmacy environments.
- Ensuring the patient / customer receives the correct prescription using the scanner system.
- Performed extemporaneous compounding as instructed by the pharmacist, including magic mouth wash and creams.
- Monitored supply inventory and promptly submit the order list to the relevant suppliers to prevent shortages. ( Uniphar, United Drug, HSE Hub, )
- Verified co-payment amounts and used point of sale system to process payments.
Trainee Hospital Pharmacy Technician
HSE Ballinasloe ( Geraldine Colohan , Pharmacist
Pharmacy Department, Portiuncula Hospital, Ballinasloe , Co Galway Ireland
03.2007 - 03.2007
- Dispensed medications efficiently for patients and staff under guidance, contributing to reduced wait times.
- Dispensing individual prescriptions for staff and patients, under the guidance of the tutor pharmacist or senior technician.
- Assisting my tutor technician with compounding non-sterile prescriptions.
- Acquired skills in using the hospital dispensary computer system, System Solutions, through training with the tutor pharmacist.
- Managed inventories, rotated stock, and resolved discrepancies in drug counts to ensure accurate medication supply.
- Stored temperature-controlled medication appropriately to maintain quality.
- Facilitated Top-Ups for required wards and departments to maintain optimal stock levels.
- Measuring, packing, labelling and recording medications issued to patients.
- Assisted in preparing cardiac resuscitation boxes and trays for emergency use.
- Supported pharmacy operations by answering telephone enquiries from hospital staff.
- Checked in the morning and evening orders and placed them in alphabetical order and in date rotation.
- Returning stock that was damaged or sent in error and filling out the appropriate returns forms online.
- Maintained clean and organised pharmacy shelving and work areas.
- Cleaned counters and surfaces to maintain hygienic pharmacy environments.
- Keeping the working area sanitised and free of clutter.
- Familiarised myself with using the BNF and the IMF( British national formulary, The Irish medicines formulary).
- Assisted hospital porters in delivering pharmacy orders to designated departments.
Education
Bachelor of Science Pass with Merit Grade 1 - Bachelor of Science in Clinical Pharmacy Practice
Athlone Institute of Technology
Athlone Campus, Bunnavally, Athlone , Co Westmeath01-2013
Skills
- Medication dispensing
- Prescription processing
- Prescription verification
- Accurate dispensing
- Dosage calculation
- Medication knowledge
- Pharmacy software usage
- Inventory management
- Pharmacy stock ordering
- Stock checking
- Supply ordering
- Compliance adherence
- Drug safety
- Patient counselling
- Patient interaction
- Patient confidentiality
- Medical confidentiality
- Active listening
- Communication skills
- Customer service
- Team collaboration
- Problem solving
- Decision making
- Time-management
- Multitasking
- Organisation skills
- Time efficiency
- Relationship management
- Health information
- Pharmacy terminology
- Packaging and labelling
- Medication labeling
- Clinical protocols understanding
- Staff training
- Storage and inventory
- Glucose monitoring
- Medication dispensation
- Packaging and labelling
- Time efficiency
- Organisation skills
- Pharmacy terminology
- Confidentiality management
- Glucose monitoring
- Prescription verification
- Clinical protocols understanding
Languages
English
First Language
Certification
- Full Licence
Interests
- Athletics
- Triathlon
- Aquathlon
- Duathlon
- Hiking
- Choir
- Gardening
- FLO ( Female Liaison Officer) for Southern Gaels Camogie and Basic First Aider
- Pilates / Body balance
- Core Strength and conditioning
- Walking the Dogs
Accomplishments
- Recognised by senior Pharmacist and employer that I have an efficient work ethic.
- It has also being noted that like to keep the dispensary free from clutter and as hygienic as possible.
Timeline
Pharmaceutical Technician
Mr. Robert Dolan ( Allcare Pharmacy )
06.2007 - Current
Trainee Hospital Pharmacy Technician
HSE Ballinasloe ( Geraldine Colohan , Pharmacist
03.2007 - 03.2007
Bachelor of Science Pass with Merit Grade 1 - Bachelor of Science in Clinical Pharmacy Practice
Athlone Institute of Technology