Donnacha Cregan -Nolan
An Garda Síochána (Irish National Police Force)
Dublin,Ireland
Summary
Experienced in operations and crisis management with a strong analytical and technical background. Proven expertise in user operations, critical incident response, and workflow optimization. Thrives in high-pressure situations, excels at troubleshooting system issues, and enhancing processes. Aims to leverage skills in user support, data management, and process improvement to drive operational excellence in the tech sector. Proficient in utilizing data management tools and process automation, dedicated to enhancing efficiency and scalability.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Garda Member/Dispatcher, Building Site
An Garda Síochána
Dublin, Dublin
01.2023 - Current
- Managed high-volume communications (calls, emails, radio), ensuring swift and effective incident response, improving average response time by 15%.
- Optimized resource deployment and dispatch operations, leading to a 20% improvement in situational management efficiency.
- Assisted in the testing and implementation of the GardaSAFE (Computer Aided Dispatch system) improving system functionality and user experience.
- Led training sessions for new colleagues on software tools, system navigation, and procedural adherence, training over 15 new personnel.
- Ensured accurate documentation, data integrity, and digital reporting, reducing reporting errors by 25%.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Garda National Public Order Unit (GNPOU)
An Garda Síochána
Dublin, Leinster
06.2023 - Current
- Managed public order incidents with real-time strategic coordination and resource management.
- Operated in high-stress environments, ensuring public safety and efficient crisis resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
Garda Member/Regular Unit
An Garda Síochána
11.2019 - 01.2023
- Regular Unit - Street Garda Station, Dublin 2
- Responded to emergency incidents and optimized real-time responses.
- Managed administrative duties, prisoner processing, and investigative procedures with a strong focus on efficiency and accuracy.
- Engaged in community policing, developing strong interpersonal and crisis de-escalation skills.
General Manager/Head Coach
City Gym Limerick
Limerick, Limerick
04.2015 - 04.2019
- Oversaw daily gym operations, managed staff, and implemented customer service improvements.
- Designed and led fitness programs, improving client engagement and retention.
- Customer support skills through direct interaction with members.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Technical Certification - CompTIA A+ Certification
IBM
Dublin, L 03.2025 - Current
Technical Certification - Operating Systems: Administration And Security
IBM
Dublin 05.2024 - 06.2024
Technical Certification - Introduction To Cybersecurity Tools And Cyberattac
IBM
Dublin 05.2024 - 06.2024
BA - Applied Policing
University of Limerick
Limerick, Ireland 04.2019 - 04.2022
Skills
- Experienced with Microsoft 365 Suite
- Google Workspace Proficiency
- Asana Project Management
- Salesforce Administration
- Zendesk Support Expertise
- GardaSAFE Expertise
- Strategic Operations Coordination
- Emergency Response Management
- User Assistance
- Effective Problem-Solving Skills
- Process Improvement
- Customer Relationship Management
- Teamwork and collaboration
- Data Governance
Core Skills And Competencies
Extensive experience in emergency response, dispatch, and workflow optimization., Skilled in troubleshooting system issues and assisting users with system navigation., Experience in onboarding, training, and refining operational processes., Proven ability to relay critical information effectively and empathetically., Strong analytical skills, ensuring accuracy in digital documentation and reporting.
Timeline
Technical Certification - CompTIA A+ Certification
IBM
03.2025 - Current
Technical Certification - Operating Systems: Administration And Security
IBM
05.2024 - 06.2024
Technical Certification - Introduction To Cybersecurity Tools And Cyberattac
IBM
05.2024 - 06.2024
Garda National Public Order Unit (GNPOU)
An Garda Síochána
06.2023 - Current
Garda Member/Dispatcher, Building Site
An Garda Síochána
01.2023 - Current
Garda Member/Regular Unit
An Garda Síochána
11.2019 - 01.2023
BA - Applied Policing
University of Limerick
04.2019 - 04.2022
General Manager/Head Coach
City Gym Limerick
04.2015 - 04.2019
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