Summary
Overview
Work History
Education
Skills
Timeline
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Donna Marie Gray

Stockton on Tees

Summary

Dynamic professional with a strong foundation in leadership and management, adept at building trust and fostering positive working relationships. Demonstrates exceptional motivational and influential skills, ensuring effective team leadership and workload prioritisation even under pressure. Proficient in customer service, active listening, and relationship management, complemented by computer literacy and packing and picking proficiency. Committed to leveraging these competencies to drive organisational success and enhance career growth.

Overview

23
23
years of professional experience
5
5
years of post-secondary education

Work History

Warehouse associate/Instructor/Problem Solver/Proxy/Associate Forum/Peer Trainer

Amazon
Darlington
07.2021 - 04.2025
  • Proxy team lead on Pick2Rebin – In absence of Team Lead, I stepped in and ran the department. I oversee critical roles and making sure CPTS are completed in a timely manner.
  • Forum Representative – As a forum rep, I act as a liaison between associates and management. Earning trust is a key part of my role, providing guidance and help with queries. As part of this role, I also chaperone to formal meetings.
  • Adhering to safety, quality and productivity standards.
  • Supporting New and Experienced associates by coaching, focusing on ensuring Associates are working in firstly a safe manner, and ensuring quality and productivity coaching is delivered in an efficient way to expected standards set by the Learning Team.
  • expanding their knowledge on the work processes.
  • Working on problem solve making sure orders go out on time and running a team between 10-60 at any one time and delivering results.
  • Build and maintain strong working relationships with stakeholders across the FC, focusing on our customer promise.
  • Facilitated smooth operations through effective coordination with other departments.

Company Director

Urban Flo Dance Studios
06.2016 - 05.2019
  • Being responsible for 30+ children.
  • Book keeping, all aspects of reception duties.
  • Booked events and competitions.
  • Ordered uniforms, liaising with suppliers, money handling.
  • The general running and management of the company.
  • Optimised financial performance with rigorous cost control measures.

Team Leader

Mecca Bingo
09.2002 - 09.2014
  • Leading a team and delegating specific duties to staff members.
  • Training new members of staff.
  • Ensuring the highest level of hygiene and maintaining cleanliness of all work areas.
  • Delivering excellent customer service and resolving customer complaints.
  • Organizing staff rotas and money handling.
  • Answering queries both in person and by telephone.

Education

GCSEs -

Southmoor Secondary School
09.1992 - 06.1997

Skills

  • Leadership and management
  • Motivational skills
  • Influential skills
  • Team leadership
  • Workload prioritization
  • Ability to work under pressure
  • Trust building
  • Positive working relationships
  • Customer service
  • Active listening
  • Relationship management
  • Packing and picking proficiency
  • Computer literate

Timeline

Warehouse associate/Instructor/Problem Solver/Proxy/Associate Forum/Peer Trainer

Amazon
07.2021 - 04.2025

Company Director

Urban Flo Dance Studios
06.2016 - 05.2019

Team Leader

Mecca Bingo
09.2002 - 09.2014

GCSEs -

Southmoor Secondary School
09.1992 - 06.1997

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Donna Marie Gray